Pioneering Software Defined Networking in Singapore

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

Infrastructure & Network Security

• Oversee the protection of Telco cloud infrastructure and corporate IT network systems. Be responsible for the implementation and management of security-related applications and systems as system owner.
• Lead to architect, implement, manage and continuously improve security-related systems including but not limited to NGFW, IPS, WAF, Anti-DDoS, AD (Active Directory), TACACS+, PAM, MFA, EDR, EPP/SP, SIEM, ZTNA, and SASE.
• Develop Standard Operational Procedures (SOP), Manual of Procedures (MOP), and operational documentation for service delivery and change requests.
• Lead Proof of Concepts (POC) for emerging security technologies and managed security services (MSS).
• Lead the team as Layer 3 technical support for security-related systems issues, SOC alerts, etc.

 Governance, Risk & Compliance (GRC)

• Develop cybersecurity strategy to protect and monitor Corporate IT, Telco Infrastructure and Applications.
• Manage the roadmap and execution of security certifications (e.g., ISO27001, MTCS), ensuring alignment with business goals and group policies.
• Lead the establishment, implementation, and continual improvement of the company’s Information Security Management System (ISMS) in alignment with latest ISO/IEC 27001.
• Develop and maintain the information security policy and a supporting set of specific policies, ensuring appropriate authorization, commitment and endorsement from business management.
• Ensure the information security policy is enforced and adhered to.
• Identify and classify information assets and the level of application & data security control and protection required.
• Conduct annual internal audits and prepare for external audits; perform risk assessments, gap analysis, and compliance reviews.
• Lead regular internal and third-party VAPT activities, vulnerability assessment and risk management with system owners, ensure the vulnerabilities
• Design and deliver company-wide cybersecurity awareness programs, including training, phishing simulations, and internal campaigns to foster a culture of security.

Customer Cybersecurity Support

• Evaluate and respond to customer tenders and cybersecurity inquiries, including infrastructure security compliance, managed security services compliance and data privacy compliance.
• Support the Sales and Solution teams in addressing supply chain and third-party cybersecurity requirements.

 Incident Response Management

• Lead the company’s response to cybersecurity incidents and threats.
• Develop and maintain incident response plans, SOC alert playbooks, cyber incident playbooks and conduct annual cyber table-top exercises and/or simulations.
• Provide incident investigation support to SOC and technical operations teams.
• Monitoring and managing all security breaches and handling security incidents, taking remedial action to prevent recurrence wherever possible.
• And other duties as assigned by the HOD.

Requirements

• Tertiary qualification in Cybersecurity, Computer Science, IT / Engineering or equivalent.
• Minimum 10 years of experience in cybersecurity, with at least 5 years in a leadership or strategic role.
• Proven track record in managing ISMS and achieving ISO27001 certification.
• Strong understanding of security architecture across network, infrastructure, and endpoint layers.
• Experience in stakeholder engagement, internal/external audits, and regulatory compliance.
• Familiarity with security operations, risk assessments, incident management, and customer cybersecurity support.
• Professional Certifications such as CISSP, CCSP, CRISC, CISM, ISO 27001 Lead Auditor or equivalent will be an advantage.

Key Skills & Competencies

• In-depth knowledge of security frameworks (ISO27001, MTCS, NIST).
• Hands-on experience with security technologies (e.g., Firewall, IPS/IDS, WAF, DDoS Protection, AD, PAM, SIEM, EDR, ZTNA).
• Have experience creating design documents (HLD, LLD) diagrams, and presentations
• Strong leadership and team management capabilities.
• Excellent written and verbal communication skills, including report writing and board-level presentations.
• Strategic mindset with strong problem-solving and risk mitigation skills.
• Ability to work cross-functionally with internal teams, auditors, and customers.
• Enjoy working with different stakeholders to achieve desired outcomes.
• Ability to work in a fast-pace environment and multi-tasking.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

L2 Technical Operations

• Act as the primary L2 technical resource during assigned shifts and support escalations and service-impacting incidents.
• Perform advanced troubleshooting, fault isolation and service restoration within approved L2 scope.
• Troubleshoot Connectivity and Managed Services including Internet, IPVPN/MPLS, Ethernet, routing, switching, firewall, VPN, SD-WAN and managed CPE.
• Analyse service performance issues such as packet loss, latency, jitter, throughput, routing and interface errors.
• Review device status, configurations, logs, sessions and network data to identify faults.
• Ensure effective handover of ongoing incidents, investigations and outstanding actions.

Incident & Technical Escalation

• Validate L1.5 escalations and ensure adequate troubleshooting and technical evidence are provided.
• Identify the probable fault domain and determine the appropriate technical action or resolver group.
• Coordinate with Network Engineering, FSO, carriers and OEM/vendors for specialist or onsite support.
• Remain technically engaged throughout escalated incidents to support fault isolation and service restoration.
• Provide advanced technical support during Major Incidents, including recovery and restoration activities.

Managed Services Support

• Provide advanced remote troubleshooting for Managed Firewall, SD-WAN and managed CPE services.
• Troubleshoot device health, interfaces, routing, firewall policies, NAT, VPN, sessions, HA, SD-WAN paths and failover.
• Perform approved recovery actions within L2 scope and change controls.
• Provide clear technical findings and instructions for onsite intervention.
• Engage OEM technical support for complex product, software and firmware issues.

Requirements

• Bachelor’s Degree/Diploma in Telecommunications, Information Technology, Computer Engineering, Network Engineering, or a related discipline.
• Minimum 7 years of hands-on experience in network operations, technical support, service assurance or Managed Services environments.
• Strong hands-on knowledge of TCP/IP, routing, switching, VLAN, BGP, MPLS/IPVPN, Ethernet and enterprise Internet services.
• Strong technical knowledge of Managed Firewall, SD-WAN, VPN, NAT, HA and managed CPE, preferably with Fortinet technologies.
• Proven ability to independently troubleshoot complex packet loss, latency, throughput, routing, connectivity and application reachability issues.
• Strong experience in analysing device configurations, logs, routing tables, interface statistics, packet captures and network performance data.
• Experience troubleshooting complex incidents across multiple fault domains and working with Network Engineering, FSO, carriers and OEM/vendors through service restoration.
• Strong understanding of incident, problem and change management practices within a production environment.
• Ability to provide technical coaching and guidance to junior engineers and develop troubleshooting procedures and runbooks.
• Strong analytical, problem-solving and communication skills, with the ability to perform effectively during high-impact and Major Incidents.
• Willingness and ability to work assigned L2 shifts and maintain availability throughout the shift to support technical escalations and service-impacting incidents.

Apply Now

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Role Purpose

The Head of Enterprise Sales is responsible for driving SPTEL’s enterprise growth by leading the Key Account, Mid-Tier Enterprise and Emerging Markets Channel teams, while developing SPTEL’s position in strategic industry verticals.

The role will own four key growth priorities:

1. Protect & Grow Key Accounts
   Deepen strategic customer relationships, increase share of wallet and grow recurring revenue.
2. Acquire & Scale Mid-Tier Enterprise
   Significantly expand SPTEL’s customer base through focused new-logo acquisition and repeatable sales motions.
3. Build Strategic Verticals
   Identify and develop priority industry sectors where SPTEL can establish differentiated propositions, ecosystem relationships and sustainable market leadership.
4. Extend Reach through Channels
   Build a scalable partner ecosystem to penetrate emerging markets and customer segments.

Responsibilities

Strategic & Key Accounts

• Lead the Key Account team responsible for SPTEL’s largest and most strategic enterprise customers mainly commercial enterprises, financial services, logistics, manufacturing, healthcare, retail and energy & utilities
• Drive revenue growth, retention and increased share of wallet.
• Build senior executive relationships and position SPTEL as a strategic digital infrastructure partner.
• Lead major opportunities, complex bids and strategic commercial negotiations.
• Drive disciplined account planning and cross-selling across SPTEL’s portfolio.

Mid-Tier Enterprise Growth

• Develop and execute a focused strategy to materially expand SPTEL’s mid-tier enterprise customer base.
• Build a strong new-logo acquisition engine targeting high-potential mid-sized enterprises.
• Establish systematic prospecting, pipeline development and conversion disciplines.
• Develop repeatable sales plays and propositions that improve sales velocity and scalability.
• Drive both customer-count growth and recurring revenue from the mid-tier segment.

Strategic Vertical Development

• Identify and prioritize strategic industry verticals with strong growth potential and alignment to SPTEL’s capabilities.
• Develop vertical-specific growth strategies, propositions and go-to-market plans.
• Build deep understanding of each sector’s customer needs, technology trends, buying behaviors and competitive landscape.
• Establish SPTEL’s credibility and market presence within selected verticals through anchor customers, strategic partnerships and ecosystem relationships.
• Develop industry-specific sales plays that can be replicated across customers within each vertical.
• Work closely with Product, Solutions and Marketing to shape differentiated propositions addressing sector-specific requirements.
• Build strategic relationships with industry leaders, technology partners and relevant ecosystem players.
• Develop the sales organization’s industry domain expertise and capability.
• Create measurable vertical growth plans covering pipeline, customer acquisition, revenue and market penetration.

Emerging Markets & Channels

• Lead the Channel team responsible for extending SPTEL’s reach into emerging customer segments and markets.
• Develop and execute the partner and channel go-to-market strategy.
• Recruit and develop strategic channel, technology and ecosystem partners.
• Establish clear partner segmentation, commercial models, targets and performance management.
• Build repeatable partner propositions that enable SPTEL to scale efficiently into new markets.

 Sales Leadership & Execution

• • Own enterprise revenue, order intake, customer acquisition and pipeline targets.
  • Establish a high-performance, growth-oriented sales culture with clear accountability.
  • Drive rigorous pipeline management, forecasting and sales governance.
  • Improve sales productivity, conversion rates and speed to revenue.
  • Build and develop strong Key Account, Mid-Tier Enterprise and Channel sales teams.
  • Personally sponsor strategic customers, major new-business opportunities and priority vertical initiatives.
  • Collaborate across Product, Solutions, Marketing, Operations and Finance to turn market opportunities into scalable commercial propositions.

Requirements

• 12+ years of B2B enterprise sales experience, preferably across telecommunications, ICT, digital infrastructure, cloud, cybersecurity or managed services.
• Proven track record of delivering enterprise revenue growth and building high-performance sales organisations.
• Strong experience managing strategic/key accounts together with new-business acquisition.
• Demonstrated ability to develop new industry verticals and translate sector opportunities into scalable sales propositions.
• Experience rapidly expanding a mid-market or mid-tier enterprise customer base.
• Strong channel and ecosystem development experience with ability to build senior C-suite relationships and lead complex enterprise opportunities.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Role Purpose

The Head of Sales, Public Sector is responsible for driving SPTEL’s revenue growth and market penetration across government and public-sector customers.

The role will lead the Public Sector Sales team, deepen strategic customer relationships, expand SPTEL’s presence across new agencies and accounts, and position SPTEL as a trusted digital infrastructure and connectivity partner to the public sector.

Responsibilities

Public Sector Sales & Growth

• Own public-sector revenue, order intake, pipeline and new customer acquisition
• Develop and execute account and sales strategies across existing and prospective public-sector customers.
• Grow strategic accounts through deeper engagement, increased share of wallet and cross-selling of SPTEL solutions.
• Drive new-logo acquisition, expanding SPTEL’s footprint across government agencies and public-sector organizations.
• Lead major tenders, complex opportunities and commercial negotiations, providing executive sponsorship for strategic deals.

Strategic Account & Market Development

• Build strong relationships with senior decisionmakers and key stakeholders across the public sector mainly Ministries, Statutory boards, GovTech, Healthcare clusters, Institutes of Higher Learning, Research Institutes and critical information infrastructure customers
• Identify emerging customer needs and translate them into new sales opportunities.
• Develop priority public-sector segments and verticals where SPTEL can establish strong, differentiated market positions.
• Work with Product and Solutions teams to develop relevant propositions and repeatable sales plays for target customer segments.

Ecosystem & Partnerships

• Build relationships with system integrators, technology companies and ecosystem partners to strengthen SPTEL’s public-sector propositions.
• Identify joint go-to-market opportunities and partnerships that enable SPTEL to participate in larger and more complex transformation programs.
• Leverage partners to extend SPTEL’s capabilities and market reach.

Sales Leadership & Execution

• Build, lead and develop a high-performing, customer-focused and growth-oriented sales team.
• Establish strong sales disciplines across account planning, opportunity management, pipeline development and forecasting.
• Drive a culture of accountability, collaboration and urgency in execution.
• Work closely with Solutions, Product, Marketing, Operations and Finance to deliver strong customer outcomes.
• Personally engage in strategic accounts and critical opportunities where senior leadership is required.

Requirements

• 12+ years of B2B enterprise sales experience, with significant experience serving government and public-sector customers.
• Proven track record of delivering revenue growth and winning complex public-sector opportunities.
• Strong network and ability to build senior relationships across government and the broader public-sector ecosystem.
• Strong understanding of public-sector procurement, tendering and complex stakeholder environments.
• Experience in telecommunications, ICT, digital infrastructure, cloud, cybersecurity or managed services
• Strong commercial acumen with experience leading complex bids and negotiations.
• Proven people leader with the ability to build, coach and motivate high-performing sales teams.
• Entrepreneurial, hands-on and results-oriented, with a strong hunter mindset and bias for execution.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Role Purpose

The Head of Wholesale & Digital Infrastructure is responsible for driving revenue growth, strategic partnerships and infrastructure monetisation across telecommunications operators, service providers, hyperscalers, cloud providers, OTTs, data centre operators and other digital infrastructure customers.

The role will establish Wholesale and Digital Infrastructure as a major growth engine for SPTel through strategic account development, ecosystem partnerships, infrastructure commercialization and long-term capacity agreements.

Responsibilities

Wholesale Growth

• Own wholesale revenue, bookings, TCV and pipeline targets.
• Develop and execute wholesale go-to-market strategy.
• Drive carrier acquisition and expansion.
• Grow domestic and international wholesale business.
• Expand interconnection and fibre monetisation opportunities.

Digital Infrastructure

• Develop relationships with:
  • Hyperscalers
  • Cloud providers
  • Data centre operators
  • AI infrastructure providers
  • Internet exchanges
  • Network operators
• Build anchor customer relationships supporting long-term infrastructure expansion.

Strategic Partnerships

• Develop ecosystem partnerships.
• Identify co-selling opportunities.
• Negotiate strategic infrastructure agreements.
• Establish long-term commercial frameworks.

Infrastructure Monetisation

• Increase utilisation of:
  • Fibre assets
  • Duct infrastructure
  • Data centre connectivity
  • Edge infrastructure
  • Network resilience services
• Work with Product and Technology teams to create monetisable services.

Commercial Leadership

• Own:
  • Revenue
  • EBITDA contribution
  • TCV
  • Forecast accuracy
  • Pipeline coverage
• Lead account planning and executive engagement with strategic customers.
• Personally sponsor major commercial opportunities.

Requirements

• 12+ years telecommunications, digital infrastructure or ICT sales experience.
• Proven success in:
  • Wholesale telecommunications
  • Carrier business
  • Data centre ecosystem
  • Cloud infrastructure
  • Strategic partnerships
• Experience managing multi-million-dollar infrastructure opportunities.
• Strong commercial negotiation capabilities.
• Ability to engage C-suite stakeholders.
• Experience leading account managers and business development teams.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

You will join a dynamic and fast-paced environment and work with cross-functional teams to grow Managed Service business that deliver the company’s vision and strategy.

Your primary responsibility is to qualify, nurture, progress and land Managed Services opportunities/deals. You will have the exciting opportunity to help drive the growth and shape the future of Managed Services adoption across these customers encompassing Managed WAN, Managed LAN, Managed Security and Managed Cloud landscape. Additionally, you will be responsible to orchestrate to ensure best fit ICT solutions are positioned to our customers with an intention for them to accelerate adoption, in return achieving business value.

Responsibilities

1. Market Development & Business Growth

• Develop and execute SPTel’s go-to-market strategy for the energy and utilities sector, BFSI, Healthcare & Property.
• Identify, originate, and close opportunities with large enterprises.
• Drive solution-led selling across connectivity, mobility, edge cloud, cyber security, Quantum-safe and managed network services.
• Build and maintain a strong pipeline with disciplined tracking and conversion

2. Strategic Account Management

• Own and grow key accounts with multi-year revenue potential.
• Build senior relationships across C-suite, IT, infrastructure, and procurement stakeholders.
• Drive cross-sell and upsell motions (e.g., connectivity → cloud → managed cyber security and network services).
• Ensure strong retention, customer satisfaction, and contract renewal outcomes.

3. Ecosystem & Partnership Development

• Establish and manage partnerships with system integrators, technology vendors, and industry associations.
• Drive joint go-to-market initiatives and co-selling motions.
• Leverage industry networks and relationships to unlock opportunities.

4. Sales Delivery & Commercial Leadership

• Own and deliver annual revenue targets (In-year Revenue (BR) / TCV).
• Lead deal structuring, pricing, and contract negotiations.
• Manage long and complex sales cycles typical of telecom and infrastructure deals.
• Provide accurate forecasts and pipeline visibility.

5. Cross-functional Collaboration

• Work closely with solutions, product, network engineering, and operations teams to deliver differentiated solutions.
• Translate customer requirements into commercial and technical proposals leveraging SPTel’s network strengths.
• Provide market feedback to refine offerings, pricing, and GTM strategy.
• Support marketing and thought leadership initiatives in the energy sector.

6. Market Intelligence & Representation

• Monitor industry trends (digitalization of utilities, smart grids, IoT adoption, sustainability initiatives).
• Represent SPTel in industry forums, partner events, and customer engagements.
• Position SPTel competitively in the evolving energy and utilities digital infrastructure landscape.

Requirements

• Bachelor’s degree in Business, Engineering, IT, or related field.
• 7–10+ years of enterprise B2B sales experience, preferably in:
• Telecom / carrier services
• Cloud or ICT infrastructure
• Energy and utilities sector solutions
• BFSI / Healthcare / Logistics / Property / Retail
• Strong track record in enterprise deal closure and quota achievement.
• Deep understanding of Singapore’s energy and utilities ecosystem, regulatory environment, and digitalization trends.
• Commercially astute with strong negotiation skills.
• Resilient and self-driven in complex, long sales cycles.
• Relationship-driven with strong local networks
• Proficient in English with strong verbal and written communication skills
• Proficiency in Mandarin to communicate effectively with Mandarin-speaking clients and stakeholders when required for business purposes
• Ability to operate independently with high accountability and execution discipline.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Network Design and Planning
  • Responsible for designing, developing, and coordinating the implementation of passive fiber optic networks
  • Develop detailed plans and optimal routes for fiber optic cable deployment including duct and manhole infrastructure

  Site Surveying and Feasibility

  • Conduct site surveys and feasibility studies to assess potential network routes, identify obstacles, and recommend the most economical solutions

  Documentation and Mapping

  • Create and maintain accurate, detailed documentation, schematics, and “as-built” drawings using Geographical Information Systems (GIS), AutoCAD, or similar software

  Cost Estimation and Budgeting

  • Forecast Capital Expenditures (CAPEX) and Operating Expenditures (OPEX), estimate project costs, and manage resources to ensure projects are completed within budget

  Collaboration and Coordination

  • Liaise and collaborate with internal engineering, design, and construction teams, as well as external stakeholders including government agencies, private developers, and contractors, to ensure smooth project execution

  Compliance and Standards

  • Ensure all network plans and installations comply with relevant industry standards, regulations, and safety requirements
  • Complete and submit all applications and documents as requested by building owners before approval is granted to start work

  Capacity Planning

  • Analyze current and future network performance data and subscriber demands to plan for network expansion and necessary upgrades, ensuring scalability and future-proofing of the infrastructure

  Problem Solving

  • Identify and troubleshoot issues that arise during the planning and installation phases, providing technical guidance to resolve complex problems

  Others

  • Provide standby support after office hours when needed
  • Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Diploma in Engineering, Telecommunication, Computer Science, or a related field
• At least 1-3 year of working experience in fiber optic network planning and design, and passive infrastructure operations (inside or outside plant operations)
• Good understanding of fiber optic engineering principles, passive optical network (PON) technologies, FTTx methodologies, and civil engineering
• Familiar with site acquisition and deployment of telco’s facilities, assets and resources
• Strong analytical, problem-solving, and critical-thinking abilities to design efficient and reliable network layouts
• Strong communication and interpersonal skills for effective project and stakeholder management and teamwork
• Ability to work independently and collaboratively with contractors, colleagues and building management team / developers
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
• Good communication skills, keen to learn and a team player
• Applicants with class 3 driving license will have an added advantage

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• End-to-End Solution Architecture: Partner with sales teams to lead technical discovery, gather requirements, and architect integrated solutions spanning core WAN, optical transport, and enterprise LAN/edge infrastructure.
• Core Transport & Optical Mastery: Design high-availability optical and transport network topologies utilizing:
  – DWDM / Optical Transport: High-capacity wavelength services, dark fibre topology, FlexGrid/ROADM optical architectures, and ultra-low latency optical pathing.
  – DCI & Metro-Ethernet: High-throughput data center interconnects, E-Line (P2P), and E-LAN (MP2MP) Layer 2 Ethernet connectivity.
  – IPVPN & Managed Internet: MPLS Layer 3 VPNs, multi-homed BGP routing, clean-pipe DDoS mitigation, and business internet delivered over SPTel’s Software-Defined Network.
• Managed Edge & Enterprise Services Expertise: Architect fully managed enterprise solutions incorporating:
  – SD-WAN: Software-defined overlay networks, dynamic path selection, multi-cloud connectivity, and centralized cloud orchestration.
  – Managed Security & Firewall: Next-Generation Firewalls (NGFW), unified threat management (UTM), zero-trust access control, and cloud security integrations.
  – Managed Enterprise Wi-Fi & Switching: High-density enterprise Wi-Fi 6/6E deployment models, cloud-managed access switches, stackable core switches, and PoE budgeting for enterprise premises.
• RFP & Technical Bidding: Lead technical response strategies for enterprise RFPs, RFIs, and tenders. Author High-Level Designs (HLD), Low-Level Designs (LLD), Bill of Materials (BOM), and detailed technical proposals.

• Customer Presentation & POCs: Present solution architecture, network diversity models, and managed service SLAs to key enterprise stakeholders (CTOs, IT Directors, Infrastructure Managers). Direct and execute Proof-of-Concept (POC) demonstrations.

• Cross-Functional Alignment: Coordinate with Product Management, Network Engineering, Implementation, and Service Operations to ensure smooth transition from presales design to post-sales deployment and managed support.

Requirements

• Bachelor’s Degree or Diploma in Telecommunications, Computer Science, Electrical/Electronic Engineering, or related fields
• Minimum 4–6 years of presales, solution architecture, or network engineering experience within an ISP, Telecommunications Provider, System Integrator, or Managed Service Provider (MSP)
• Deep technical mastery of Optical Transport Networks (OTN / ITU-T G.709 standards), Wavelength Division Multiplexing (C-band/L-band), and FlexGrid/Gridless ROADM architectures
• Practical expertise in 100G/400G/800G coherent optics (ZR/ZR+), optical link budget calculations, OSNR (Optical Signal-to-Noise Ratio), dispersion management, and non-linear optical effects
• Hands-on familiarity with optical protection schemes including 1+1 OLPS (Optical Line Protection Switch), ASON/GMPLS mesh restoration, and dark fibre/spectrum path design
• Proven track record designing high-capacity, sub-millisecond low-latency DCI topologies linking major Singapore carrier-neutral and hyperscale data centers (e.g., Equinix, Global Switch, Digital Realty, Singtel DC).
• In-depth knowledge of Layer 1/Layer 2 wire-speed optical encryption protocols (MACsec, Quantum-Safe / QKD integration) for ultra-secure data transport.
• Hands-on knowledge of high-density 100G/400G client handoffs, transponder/muxponder architectures, and DCI-specific overlay/underlay integration (e.g., EVPN-VXLAN over DWDM/OTN).
• Strong foundation in BGP-4, OSPF, MPLS (L2VPN / L3VPN / VPLS), Segment Routing (SR-MPLS / SRv6), and Metro-Ethernet (MEF 3.0 CE standards)
• Architecture experience with enterprise Wi-Fi (e.g., Cisco Meraki, Aruba, Ruckus), managed switching (L2/L3 stackable switches), Next-Gen Firewalls (Fortinet, Palo Alto), and SD-WAN platforms.
• Exceptional presentation, technical proposal writing, and consultative selling skills
• Strong problem-solving capability with a track record of translating business goals into resilient technical architecture

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

You will join a dynamic and fast-paced environment and work with cross-functional teams to grow Managed Service business that deliver the company’s vision and strategy.

Your primary responsibility is to qualify, nurture, progress and land Managed Services opportunities/deals. You will have the exciting opportunity to help drive the growth and shape the future of Managed Services adoption across these customers encompassing Managed WAN, Managed LAN, Managed Security and Managed Cloud landscape. Additionally, you will be responsible to orchestrate to ensure best fit ICT solutions are positioned to our customers with an intention for them to accelerate adoption, in return achieving business value.

Responsibilities

Order processing and documentation

• Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems.
• Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment.
• Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving.

Cross-functional and customer coordination

• Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness.
• Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team.
• Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience.

Billing support and issue resolution

• Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams.
• Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems.

Sales reporting and administration

• Collate and prepare routine sales, order, and customer reports using accurate information from approved sources.
• Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards.
• Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements.

Requirements

• Diploma in Business Administration or an equivalent qualification.
• At least 1 year of experience in sales support, sales operations, order administration, or a related function; ICT or technology experience is preferred.
• Good written and verbal communication skills and a customer-focused approach.
• Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with CRM systems such as Salesforce is an advantage.

Responsibilities: 

• Lead, strategies and develop new growth engines in Managed Services.
• Mentor and develop a strong performance product management team.
• Manage Product Development Life Cycle for Managed Security & Network Services including Managed WAN/LAN, WIFI & Firewall, starting from conceptualisation, product modelling, planning, development and launch.
• Responsible for Product Business case, Budget and P&L.
• Gain deep understanding of customer experience, identify and fill product gaps and generate new product and services ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing, differentiation and positioning for Go-To-Market strategies.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with IT and engineering teams and internal support team (marketing, operation and billing) to deliver with quick time-to-market and optimal resources.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by visiting customers to solicit feedback on company products and services.
• Identify, design and build best of breed solution platforms, ecosystem solution and vertical solutions and market segmentation for Managed Services portfolio.
• Establish and cultivate partnerships with key partners in Managed Services to deliver differentiated managed services with unique value propositions.
• Lead and develop product GTM strategies, Roadmaps and determine market segmenting, targeting and positioning.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Develop Business Case and Market Analysis for the products and services.
• Develop, execute and monitor product processes are followed through by each stakeholder
• Monitor product quality against target levels and trigger corrective actions where necessary.

Role Requirements: 

• Proven track record of successfully developing and growing a portfolio of Managed Network & Managed Security Services.
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Demonstrated initiative and creativity/out of the box product development.
• Self-starter. Ability to work independently as well as part of a team.
• Good business acumen and leadership skills.
• Excellent written and verbal communication skills

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Project manage and lead a program for efficient site survey and deployment of SPTel’s dark fibre from MDF to the non-residential premises.
• Lead the patching and SFP installation activities end to end. Perform pre- and post-installation verification of patching and SFP works to ensure accurate system updates. And update any changes of the Single Line Diagram (SLD) to Planner.
• To conduct daily roll call meeting and weekly contractor meeting.
• Conduct monthly site inspections and infrastructure spot checks to ensure compliance with operational, safety, and quality standards. Review the SOP to drive towards operation improvement. Example: commercial building and substations with SPTEL’s infrastructure.
• Track and ensure 100% compliance to claim approving processes and WO/PO closure on time.
• Manage conflict resolution with regards to payment, access and installation.
• To track and report all operation activities (provisioning, patching, diversion, trouble ticket etc) using MS planner tool.
• Oversee the island wide diversion/new projects and schedule by in house contractors. Ensure agency’s application is prioritized with no delay.
• Review, verify, and approve contractor’s claim submission in accordance with project requirements and contractual obligations.
• Support service restoration and recovery efforts during major incidents, service disruptions, and network outages.
• Schedule standby and after-office-hours support, including handling trouble tickets and supporting pre- and post-diversion activities.
• Carry out any other ad hoc duties and responsibilities assigned by management from time to time.

Requirements

• Degree or Diploma in Telecommunications, Computer Engineering, Civil Engineering, or IT-related technical field.
• At least 3 years of hands-on experience in passive infrastructure operations, inside plant (ISP), or outside plant (OSP) environments.
• Strong working knowledge of outside plant infrastructure (telecom ducts, manholes, fiber splicing, and optical distribution setups) and fibre infrastructure such underground cable, in-building cable and various fibre topology.
• Familiar with site acquisition and deployment of in-building telco’s facilities and assets.
• Able to negotiate and work with clients and strong project management skills.
• Ability to handle project cost tracking, negotiate contractor claims, and manage conflict resolution smoothly.
• Strong in analysis of fibre test report include operating OTDR and power meter.
• Experience working in a Geographic Information System (GIS) environment will be advantageous. Ability to understand plant map.
• Strong analytical and problem-solving skills with the ability to assess operational issues and recommend effective solutions.
• Able to work independently as well as collaboratively with contractors, building management teams, and developers.
• Self-motivated, customer-focused, and capable of performing effectively in a fast-paced, high-pressure environment, particularly during emergency restoration of telecommunications services.
• Applicants with class 3 driving license will have an added advantage

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

As part of our next leap of growth, we are currently searching for a Business Planning Analyst to support the Director of Business Operations, Strategy and Regulatory (part of the CEO Office) in Enterprise Business Planning, Strategy and Corporate Development. 

Role Requitements

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

You will join a dynamic and fast-paced environment and work with cross-functional teams to grow Managed Service business that deliver the company’s vision and strategy.

Your primary responsibility is to qualify, nurture, progress and land Managed Services opportunities/deals. You will have the exciting opportunity to help drive the growth and shape the future of Managed Services adoption across these customers encompassing Managed WAN, Managed LAN, Managed Security and Managed Cloud landscape. Additionally, you will be responsible to orchestrate to ensure best fit ICT solutions are positioned to our customers with an intention for them to accelerate adoption, in return achieving business value.

Responsibilities

• Responsible for achieving business and sales objective / targets
• Hunt for new business within the Carrier space
• Handle account management matters and be the point of contact for customers
• Build strategic account relationships (at all levels from Engineer to CEO) and develop new client relationships to achieve sales volume and profit goals
• Establish and grow strong pipelines for business opportunities
• Capture qualified opportunities in Salesforce.com and nurture the opportunity from lead to close
• Prepare proposals, and present solutions to customers
• Lead and work with various internal teams to formulate solutions and strategies to compete in a high competitive environment
• Work with cross functional teams to coordinate pre-sales, post-sales and support resources to drive successful closure and implementation for customers

Requirements

• Degree/Diploma/ITE in Engineering or relevant disciplinary with experience in the telecommunications industry
• At least 2 years working experience in IT/Telecommunications sales
• Familiar with telecom services like Dark Fiber, Lease lines, Ethernet, MPLS, Colocation, Cloud, SDN, NFV, etc
• Strong command of English and able to engage stakeholders
• Proven track record in achieving sales targets
• Independent, Self-motivated and able to work under pressure
• Outgoing with good interpersonal, communication and presentation skills
• Decision-making, problem resolution and creative problem-solving skills

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

You will join a dynamic and fast-paced environment and work with cross-functional teams to grow Managed Service business that deliver the company’s vision and strategy.

Your primary responsibility is to qualify, nurture, progress and land Managed Services opportunities/deals. You will have the exciting opportunity to help drive the growth and shape the future of Managed Services adoption across these customers encompassing Managed WAN, Managed LAN, Managed Security and Managed Cloud landscape. Additionally, you will be responsible to orchestrate to ensure best fit ICT solutions are positioned to our customers with an intention for them to accelerate adoption, in return achieving business value.

Responsibilities

• Responsible for achieving business and sales objective / targets
• Hunt for new business within the Enterprise, Government, Agencies, Statutory board & Education sectors
• Handle account management matters and be the point of contact for customers
• Build strategic account relationships at all levels and develop new client relationships to achieve sales volume and profit goals
• Establish and grow strong pipelines for business opportunities
• Capture qualified opportunities in Salesforce.com and nurture the opportunity from lead to close
• Prepare proposals, and present solutions to customers
• Participate in GeBiz tenders
• Lead and work with various internal teams to formulate solutions and strategies to compete in a high competitive environment
• Work with cross functional teams to coordinate pre-sales, post-sales and support resources to drive successful closure and implementation for customers
• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Degree/Diploma in Engineering or relevant disciplinary with IT/Telecom sales experience in Government sectors preferred.
• Familiar with telecom services like Dark Fiber, Lease lines, Ethernet, MPLS, Colocation, Cloud, SDN, NFV, IoT and etc.
• Familiar with GeBiz tender process
• Strong command of English and able to engage stakeholders
• Proven track record in achieving sales targets
• Independent, Self-motivated and able to work under pressure
• Outgoing with good interpersonal, communication and presentation skills
• Decision-making, problem resolution and creative problem-solving skills

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

You will join a dynamic and fast-paced environment and work with cross-functional teams to grow Managed Service business that deliver the company’s vision and strategy.

Your primary responsibility is to qualify, nurture, progress and land Managed Services opportunities/deals. You will have the exciting opportunity to help drive the growth and shape the future of Managed Services adoption across these customers encompassing Managed WAN, Managed LAN, Managed Security and Managed Cloud landscape. Additionally, you will be responsible to orchestrate to ensure best fit ICT solutions are positioned to our customers with an intention for them to accelerate adoption, in return achieving business value.

Responsibilities

• Pursue ICT opportunities and lead in the selling engagement, being able to address the commercial, architectural and operational benefits of the Managed Services solution.
• Understand customer’s businesses and identify influencers and decision makers within a customer organization and develops client-oriented engagement strategies
• Focus on identifying customer’s business challenges and developing strong value propositions to help customers meet their business objectives.
• Prepare and conduct high impact sales presentations and engaging effectively across all levels of the customer’s organization.
• Responsible for cold calling, prospecting, qualification of potential customers. Participate and drive RFPs and Bids.
• Responsible for the achievement of targets and objectives across nominated client(s).
• Develop pipeline and opportunities at the executive levels – working alongside the existing account management community.
• Work closely with product, presales and partners to develop a resilient, supportable and cost-effective ICT solutions in order to win proposals or bids/tenders.
• Take ownership of Sales Cycle, from pre-sales, POC, proposal, pricing, presentation and closure
• Work closely with Product to drive MS business by identifying new areas of growth and identifying partnerships opportunities with principal partners and hands and legs partners.
• Any other ad-hoc duties as assigned by superior from time to time

Requirements

• Possess Degree or higher (technology related preferred).
• Proven sales track record. Experience in technology sales with at least 4 years’ experience in Managed Services / ICT sales
• Possess high level understanding of ICT and Managed Services products and services.
• High level technical understanding with an ability to translate benefits to business outcomes/impact.
• Consultative and value-based selling skills.
• Excellent written/verbal communication skills with a proven ability to effectively communicate with customers

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Job Brief:

We are looking for an experienced Product Manager with deep knowledge /expertise in enterprise managed network services. You will join a dynamic and fast-paced environment and work with cross-functional teams to identify and develop new growth engines through introduction of new services that deliver the company’s vision and strategy.

Responsibilities

• Strategies and develop new growth engines in Managed Network Services (for example, router, Wifi etc)
• To identify, design and build best of breed solution platforms, ecosystem solution and vertical solutions and market segmentation for Managed Security and Edge Cloud Services portfolio.
• To establish and cultivate partnerships with key partners in Managed Security Services to deliver differentiated managed services with unique value propositions.
• To develop product strategies, Roadmaps and determine market segmenting, targeting and positioning.
• To establish and enhance product processes in Managed Security and Edge Cloud Services to ensure the smooth delivery of these services.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Optimize cost structure, product profitability and customer value.
• Work with Marketing to run effective horizontal marketing programs and events to create market awareness and generate sales leads.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Achieve key value drivers, operating revenue & expenses as well as product profitability targets.
• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Degree in Computer Science, Engineering or equivalent experience or exposure to Managed Network Services with 2-5 years of experience
• Preferred to have proven track record of Managed Network Services
• Preferred to have proven track record of managing all aspects of a successful product throughout its lifecycle
• Preferred to have proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Demonstrated initiative and creativity/out of the box product development.
• Self-starter. Ability to work independently as well as part of a team.
• Excellent written and verbal communication skills

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Job Brief:

We are looking for an experienced Product Execuitve with deep knowledge /expertise in enterprise managed security services. You will join a dynamic and fast-paced environment and work with cross-functional teams to identify and develop new growth engines through introduction of new services that deliver the company’s vision and strategy.

Responsibilities

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Job Brief

We are looking for an Engineer/Senior Engineer who is passionate about security with at least 5 years of experience in network security.

 This rewarding role will best suit someone with network experience, and the ability to work closely with our engineers to deliver large scale network security solutions.

 Experience working with cyber security and in a CII(Critical Information Infrastructure) environment will be an added advantage.

Responsibilities

Infrastructure & Network Security

• Protect Telco cloud infrastructure and corporate IT network systems. Be responsible for the implementation and management of security-related applications and systems as system owner.
• Lead to architect, implement, manage and continuously improve security-related systems including but not limited to NGFW, IPS, WAF, Anti-DDoS, AD(Active Directory), TACACS+, PAM, MFA, EDR, EPP/SP, SIEM, ZTNA, and SASE.
• Develop Standard Operational Procedures(SOP), Manual of Procedures(MOP), and operational documentation for service delivery and change requests.
• Lead Proof of Concepts (POC) for emerging security technologies and managed security services (MSS).
• Support the team as Layer 3 technical support for security-related systems issues, SOC alerts, etc.
• Support ISMS and ISO27001 implementation.

 Customer Cybersecurity Support

• Evaluate and respond to customer tenders and cybersecurity inquiries, including infrastructure security compliance, managed security services compliance and data privacy compliance.
• Support the Sales and Solution teams in addressing supply chain and third-party cybersecurity requirements.

 Incident Response Management

• Support the company’s response to cybersecurity incidents and threats.
• Develop and maintain incident response plans, SOC alert playbooks, cyber incident playbooks and conduct annual cyber table-top exercises and/or simulations.
• Provide incident investigation support to SOC and technical operations teams.
• Monitoring and managing all security breaches and handling security incidents, taking remedial action to prevent recurrence wherever possible.

 And other duties as assigned by the InfoSecurity lead.

Requirements

• Tertiary qualification in Cybersecurity, Computer Science, IT / Engineering or equivalent.
• Minimum 5 years of experience in cybersecurity.
• Strong understanding of security architecture across network, infrastructure, and endpoint layers.
• Familiarity with security operations, risk assessments, incident management, and customer cybersecurity support.
• Hands-on experience with security technologies (e.g., Firewall, IPS/IDS, WAF, DDoS Protection, AD, PAM, SIEM, EDR, ZTNA).
• Have experience creating design documents (HLD, LLD) diagrams, and presentations.
• Have experience in project management.
• Strategic mindset with strong problem-solving and risk mitigation skills.
• Ability to work cross-functionally with internal teams, auditors, and customers.
• Enjoy working with different stakeholders to achieve desired outcomes.
• Ability to work in a fast-paced environment and multi-tasking.
• Professional Certifications such as in network, security domains and project management will be an advantage.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Manage the network through Network Management Systems and Controllers
• Monitor the network performance and carry out recovery of fault during network outage.
• Execute the operating model guided by the relevant process and implementation manuals.
• Derive processes and SOPs for implementation such as Method of Procedures (MOPs), High Level Design (HLD) and Low-Level Design (LLD) documents.
• Collaborate with Network Planning Engineering Team in formulating the designs and plans for network implementation.
• Hands on and in-charge of implementation for active network including L1, L2 and L3 network.
• Perform on-site and off-site testing and commissioning for network implementation and service recovery.
• Perform standby duties.
• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Diploma with 7-10 years of working experience or Degree in Engineering with 1-3 years of working experience
• Hands on technical and implementation experience
• Strong knowledge in IP (L2/L3) network. With at least 3-5 years’ experience in planning, implementation, or operation of IP network
• Knowledge and experience in Transmission network (DWDM, GPON)
• Knowledge and Experience in Infoblox and F5 load balancers (BIQ-IP, GTM, LTM)
• Knowledge in Software Define Network and Network Security is desirable
• CCNP or equivalent (CCIE or equivalent will be preferred.)
• Fresh graduates may also considered

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Job Brief

SPTel offers IoT-as-a-Service, an innovative platform that manages Multi-Edge-Computing (MEC) resources and IoT devices to enable Smart Nation services with advanced edge computing capabilities. Our unique proposition leverages a distributed Edge Compute cloud platform to efficiently handle processing and storage-intensive IoT applications, including video surveillance, analytics, 5G carrier hotel services, and Massive Machine Type Communications. The platform supports multiple IoT technologies such as LoRaWAN, WiFi, and MQTT.

Responsibilities

• Identify, propose, deploy, and support client IoT strategies and solutions
• Perform radio planning and network design for SPTel’s IoT platform
• Troubleshoot end-to-end device onboarding processes, from initial setup to customer endpoints
• Provide ongoing support for the commercial launch of IoT solutions
• Serve as a subject matter expert, educating and training internal teams
• Lead RFI/RFP/RFQ processes for IoT-related projects
• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Degree in Computer Science, IT, Information System or Electronics Engineering
• Experience with Docker, Kubernetes, Kafka, S.O.L.I.D., Agile/SCRUM development environment
• Experience with MQTT, Modbus serial and TCP/IP, EtherNet/IP communications
• Experience with LoRAWAN, WiFi and/or DSRC planning and deployment
• Experience with application development skills such as python, Java, C++ etc
• Ability to read and interpret design documentation as well as customer specifications
• Knowledge of CyberSecurity in IoT space
• At least 3 years relevant experience
• Certified IP competency
• Fresh graduates may also considered

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

The purpose of the role is to deliver SPTel services to its customers, with responsibility for the successful delivery of SPTel services within Ready for Service (RFS)date. This will include planning, monitoring, and managing the progress of delivery status until the service is successfully delivered and handover to customers.

Responsibilities

• Plan and facilitate resources (internally and externally) to meet the Ready for Service (RFS) date for each order
• Managing the delivery status and timely delivery of customer service
• Create detailed project organizational structure and responsibility matrix
• Forecast resource requirements for all aspects of the service delivery and assign appropriate tasks and responsibilities to the parties involved
• Liaise/Update customer on service delivery implementation status
• Raise ordering form/work orders to suppliers/contractors, including submission of documents to clear building access
• Participate in site survey where required
• Compile reports for management review
• Any other ad-hoc duties as assigned by superior from time to time

Requirements

• Degree or Diploma in Telecommunication, Computer Engineering, or IT related field
• 3 years of working experience in a telco or passive and active infrastructure environment is preferred. Fresh graduates are welcomed to apply.
• Passionate to work with multiple parties, including customers, contractors, and other service providers to ensure service is delivered according to committed datelines
• Strong technical knowledge of passive/active infrastructure and Data Centre operation
• Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc
• Familiar with site deployment of in-building telco’s facilities and assets
• Ability to work independently and collaboratively with contractors, colleagues, and Data Centre
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
• Good communication skills, keen to learn and a team player
• Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Project manage to ensure efficiency in site survey and implementing of SPTEL’s outside plant and fibre infra such that contractor can timely complete projects.
• Ensure all applications and documents were correctly submitted as requested by building owners before approval is granted for work commencement.
• Manage conflict resolution with regards to payment, access and installation.
• Oversee and manage the end to end in building deployment to ensure that the service delivery is completed within the stipulated service levels.
• To always support in service recovery in relation to Major infra incident.
• Provide standby support, after office hours, in trouble ticket issued by NOC and post diversion activities.
• Review and update As-Built drawings upon project completion.

Requirements

• Diploma in telecommunication, computer engineering or IT related field.
• At least 3 years of working experience in passive infrastructure operations (inside or outside plant operations).
• Strong technical knowledge of diversion work and dark fibre implementation.
• Familiar with site acquisition and deployment of in-building telco’s facilities and assets
• Equipped with good fibre troubleshooting skillset using power meter and OTDR.
• Able to negotiate and work with difficult clients and strong project management skills
• Ability to work independently and collaboratively with contractors, colleagues and building management team / developers.
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
• Good communication skills, keen to learn and a team player

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

About Role

The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents. The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.

Responsibilities

• Perform 24×7 operations and surveillance support in the IOC environment.
• Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
• Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
• Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
• Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
• Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
• Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
• To push for service recovery within service SLA for all incidents.
• Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
• Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
• Be always contactable and perform Standby Duties on rostered days
• Perform Daily, Weekly, Monthly Reports.
• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Diploma in Engineering or equivalent.
• Fresh graduates are welcomed to apply.
• Candidates with technical support experience in a NOC/SOC environment would have an advantage.
• An individual who is a great team player, with service mindset and delivers good customer experience.
• Good communications skill with pleasant personality
• Shift work is required for this position.
• Candidate must be prepared to perform standby duties.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Degree or diploma in Computer Science, Engineering, or a related field preferred.
• Minimum 2 years development experience
• Proficiency in HTML5, CSS3, and modern JavaScript with Typescript, and experience with React/Angular
• Good understanding of responsive design principles
• Understanding of state management Redux or equivalent
• Good understanding of RESTful API and able to make API in Express
• Knowledge of Webpack, npm and/or Yarn
• Good knowledge of RDBMS, SQL, and ORM; experience with NoSQL/distributed caching solutions preferred
• Solid understanding of Object-Oriented Programming (OOP) principles
• Some experience with container technologies – docker/docker swarm, Kubernetes preferred
• Some experience with API gateway preferred
• Familiarity with microservice based application architecture preferred
• Good working knowledge of the Software Development Lifecycle and has experience using tools such as GIT and JIRA
• Some functional knowledge of telco BSS highly preferred; experience with TMF SID/Open API a big plus

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Job Brief

SPTel is looking for a motivated individual passionate about network technologies and automations to join our team. You will play a key role in configuring network provisioning automation and service delivery workflows using industry-standard Service Orchestration tools within a Catalog-Driven Fulfillment framework. This role includes hands-on work in network automation as well as developing Network Element Interfaces (NEI) using Java (10-15% of the time). 

Responsibilities

Requirements

What You’ll Be Driving

Job Brief

Responsibilities

• Work with architects to understand end-to-end architecture, and individual application architecture
• Work with business analysts to understand business requirements
• Produce technical design document for assigned modules, and develop according to specification
• Follow good coding practice to produce clean, readable, testable, and secure code
• Provide L3 support for production
• Senior developers are expected to participate in architecture/framework discussion, improve development process, and conduct code review.

Requirements

• Extensive experience with Java/Spring Framework, for backend/microservice development
• Good knowledge of RDBMS, SQL, and Spring Data JPA; experience with NoSQL/distributed caching solutions preferred
• Experience with container technologies – docker/docker swarm, Kubernetes
• Experience with API gateway
• Familiarity with microservice based application architecture
• Some functional knowledge of telco BSS highly preferred; experience with TMF SID/Open API a big plus
• Some frontend development experience preferred – JavaScript, Angular, ReactJS
• Minimum 2 years development experience
• Diploma/Degree