Pioneering Software Defined Networking in Singapore

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

Infrastructure & Network Security

• Oversee the protection of Telco cloud infrastructure and corporate IT network systems. Be responsible for the implementation and management of security-related applications and systems as system owner.
• Lead to architect, implement, manage and continuously improve security-related systems including but not limited to NGFW, IPS, WAF, Anti-DDoS, AD (Active Directory), TACACS+, PAM, MFA, EDR, EPP/SP, SIEM, ZTNA, and SASE.
• Develop Standard Operational Procedures (SOP), Manual of Procedures (MOP), and operational documentation for service delivery and change requests.
• Lead Proof of Concepts (POC) for emerging security technologies and managed security services (MSS).
• Lead the team as Layer 3 technical support for security-related systems issues, SOC alerts, etc.

 Governance, Risk & Compliance (GRC)

• Develop cybersecurity strategy to protect and monitor Corporate IT, Telco Infrastructure and Applications.
• Manage the roadmap and execution of security certifications (e.g., ISO27001, MTCS), ensuring alignment with business goals and group policies.
• Lead the establishment, implementation, and continual improvement of the company’s Information Security Management System (ISMS) in alignment with latest ISO/IEC 27001.
• Develop and maintain the information security policy and a supporting set of specific policies, ensuring appropriate authorization, commitment and endorsement from business management.
• Ensure the information security policy is enforced and adhered to.
• Identify and classify information assets and the level of application & data security control and protection required.
• Conduct annual internal audits and prepare for external audits; perform risk assessments, gap analysis, and compliance reviews.
• Lead regular internal and third-party VAPT activities, vulnerability assessment and risk management with system owners, ensure the vulnerabilities
• Design and deliver company-wide cybersecurity awareness programs, including training, phishing simulations, and internal campaigns to foster a culture of security.

Customer Cybersecurity Support

• Evaluate and respond to customer tenders and cybersecurity inquiries, including infrastructure security compliance, managed security services compliance and data privacy compliance.
• Support the Sales and Solution teams in addressing supply chain and third-party cybersecurity requirements.

 Incident Response Management

• Lead the company’s response to cybersecurity incidents and threats.
• Develop and maintain incident response plans, SOC alert playbooks, cyber incident playbooks and conduct annual cyber table-top exercises and/or simulations.
• Provide incident investigation support to SOC and technical operations teams.
• Monitoring and managing all security breaches and handling security incidents, taking remedial action to prevent recurrence wherever possible.
• And other duties as assigned by the HOD.

Requirements

• Tertiary qualification in Cybersecurity, Computer Science, IT / Engineering or equivalent.
• Minimum 10 years of experience in cybersecurity, with at least 5 years in a leadership or strategic role.
• Proven track record in managing ISMS and achieving ISO27001 certification.
• Strong understanding of security architecture across network, infrastructure, and endpoint layers.
• Experience in stakeholder engagement, internal/external audits, and regulatory compliance.
• Familiarity with security operations, risk assessments, incident management, and customer cybersecurity support.
• Professional Certifications such as CISSP, CCSP, CRISC, CISM, ISO 27001 Lead Auditor or equivalent will be an advantage.

Key Skills & Competencies

• In-depth knowledge of security frameworks (ISO27001, MTCS, NIST).
• Hands-on experience with security technologies (e.g., Firewall, IPS/IDS, WAF, DDoS Protection, AD, PAM, SIEM, EDR, ZTNA).
• Have experience creating design documents (HLD, LLD) diagrams, and presentations
• Strong leadership and team management capabilities.
• Excellent written and verbal communication skills, including report writing and board-level presentations.
• Strategic mindset with strong problem-solving and risk mitigation skills.
• Ability to work cross-functionally with internal teams, auditors, and customers.
• Enjoy working with different stakeholders to achieve desired outcomes.
• Ability to work in a fast-pace environment and multi-tasking.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

1. CPE & Access Network Planning and Architecture

• Own the CPE and access network roadmap, including capacity, technology refresh and end‑of‑life planning. Keep it in line with the MPLS core, aggregation and PON network plans.
• Set reference designs and standard service configurations for how CPE connects to the access network. This covers MetroE (VPLS/Epipe), IPVPN, Internet access and Ethernet over GPON services.
• Make sure access designs keep service transparency, resilience and diversity, and that they can be operated by the Network Operations Centre (NOC) and Field Engineering (FE) teams.
• Feed CPE and access requirements into CAPEX planning and budget forecasts and support the business cases behind them.

2. Managed Services Solution Engineering

• services space. Examples include managed Wi‑Fi/AP, managed LAN, managed firewall/security and other value-added edge services.
• Turn customer and product requirements into technically sound, commercially viable solution designs. Support Sales and Product in pre‑sales, tenders and solution reviews.
• Define the operating model for each managed service: provisioning, monitoring, change, lifecycle and support boundaries. This lets SPTel deliver at service-provider scale rather than as one-off SI projects.

3. Technology Evaluation, Qualification and Lifecycle Governance

• Own the qualification framework for new CPE, AP, firewall and ONT models and firmware. This covers functional, throughput, interoperability and security testing.
• Approve platforms and firmware baselines for production, and publish SOPs and onboarding configurations for FE provisioning.
• Track vendor end‑of‑sale and end‑of‑support notices, security advisories and vulnerability exposure across the installed CPE and access base. Drive remediation or replacement plans.
• Maintain the NMS for CPE and related platforms. Make sure inventory, monitoring and configuration data are accurate and support operations.

4. Tier‑3 Technical Support to Operations

• Act as the Tier‑3 escalation point for Operations on CPE, ONT and access network issues.
• Lead deep technical fault isolation, including packet-level analysis (e.g., Wireshark), and root cause analysis (RCA) for complex or repeat incidents. Drive permanent corrective actions.
• Turn incident learnings into design, configuration or SOP improvements to cut repeat faults and escalations.
• Support Operations outside office hours for critical escalations when needed.

5. Vendor and Stakeholder Management

• Own technical relationships with CPE and access equipment vendors. This covers bug fixes, feature requests, vulnerability fixes and roadmap alignment.
• Work with Product, Sales, Operations, Field Engineering and Core Network teams so that CPE and access solutions are delivered end to end.

6. Reporting and Continuous Improvement

• Produce regular management reporting on the CPE and access estate, covering deployment, stock, lifecycle status, faults and risks.
• Find opportunities to standardize, automate and lower the cost to serve across the CPE and access portfolio.

Requirements

• Bachelor’s degree or Diploma in Electrical, Electronics, Mechanical, Computer Science or Information Technology Engineering.
• Typically 3–5 years of hands-on engineering experience with CPE, Wi Fi, firewall or GPON ONT in a service provider, vendor or large enterprise environment.
• Preferred: CCNA/CCNP and ITIL 4. Vendor certifications (e.g., Nokia, Fortinet) or WLAN certifications are an advantage.
• Working knowledge of MPLS Ethernet access (VPLS, Epipe, IPVPN) and PON technologies (GPON; XGS PON is an advantage).
• Hands-on Layer 1–3 skills across switches, routers and firewalls.
• Protocols: VLAN/IEEE 802.1Q/QinQ, NAT, DHCP, DNS, LACP, ACL, VRRP, static routing, OSPF, IS IS and BGP.
• Familiarity with vendor platforms such as Nokia, Cisco, Huawei, Fortinet, Alcatel Lucent and HPE/H3C.
• Strong analytical and fault-isolation skills, including packet-level troubleshooting.
• Takes ownership and thinks in systems. Communicates clearly with both technical and non-technical people, and works well in a team.

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Hands-on experience in IP networking and Metro Ethernet.
• Strong technical knowledge with a hands-on approach to implementation and support
• Review deployed networks together with the IP Core Network team on High-Level Design (HLD) and Low-Level Design (LLD), and propose / implement improvements and changes.
• Act as the Person-in-Charge (PIC) when interfacing with other departments for integration works involving other systems/elements.
• Proven experience in ISP transit network operations is desired.

Requirements

• Bachelor’s Degree or Diploma in Computer Science, Electrical Engineering, Information Technology, or a related discipline.
• Nokia Certified Network Routing Specialist II (NRS II), CCNP, or equivalent professional certification is preferred.
• Minimum 3 years of experience in an ISP environment
• Experience working with Nokia, Huawei, Cisco, HP network platforms.

• Strong knowledge of Internet routing and transport technologies, including:-

1. IS-IS
2. OSPF
3. BGP
4. Fast Reroute (FRR)
5. Bidirectional Forwarding Detection (BFD)
6. Label Distribution Protocol (LDP)
7. Segment Routing Traffic Engineering (SR-TE)
8. Software Defined Networking (SDN)
9. EPIPE
10. VPLS
11. DNS Technologies
12. Load Balancing Technologies

• Relevant working experience in the telecommunications (Telco) industry is required.
• Experience with F5 LTM and Infoblox / EfficientIP (EIP) DDI is preferred.
• Experience with Linux and open-source network tools is preferred.
• Experience with private cloud (OpenStack) is preferred.
• Experience in Python scripting and Network DevOps / automation is preferred.
• Experience in Netflow monitoring and analysis is preferred.
• Strong troubleshooting skills in diagnosing and resolving network-related faults (Level 3 support).
• Good project management skills.
• Excellent written and verbal communication skills.
• Able to work independently as well as collaboratively in a team environment.

Responsibilities: 

• Lead, strategies and develop new growth engines in Managed Services.
• Mentor and develop a strong performance product management team.
• Manage Product Development Life Cycle for Managed Security & Network Services including Managed WAN/LAN, WIFI & Firewall, starting from conceptualisation, product modelling, planning, development and launch.
• Responsible for Product Business case, Budget and P&L.
• Gain deep understanding of customer experience, identify and fill product gaps and generate new product and services ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing, differentiation and positioning for Go-To-Market strategies.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with IT and engineering teams and internal support team (marketing, operation and billing) to deliver with quick time-to-market and optimal resources.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by visiting customers to solicit feedback on company products and services.
• Identify, design and build best of breed solution platforms, ecosystem solution and vertical solutions and market segmentation for Managed Services portfolio.
• Establish and cultivate partnerships with key partners in Managed Services to deliver differentiated managed services with unique value propositions.
• Lead and develop product GTM strategies, Roadmaps and determine market segmenting, targeting and positioning.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Develop Business Case and Market Analysis for the products and services.
• Develop, execute and monitor product processes are followed through by each stakeholder
• Monitor product quality against target levels and trigger corrective actions where necessary.

Role Requirements: 

• Proven track record of successfully developing and growing a portfolio of Managed Network & Managed Security Services.
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Demonstrated initiative and creativity/out of the box product development.
• Self-starter. Ability to work independently as well as part of a team.
• Good business acumen and leadership skills.
• Excellent written and verbal communication skills