Pioneering Software Defined Networking in Singapore

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

L2 Technical Operations

• Act as the primary L2 technical resource during assigned shifts and support escalations and service-impacting incidents.
• Perform advanced troubleshooting, fault isolation and service restoration within approved L2 scope.
• Troubleshoot Connectivity and Managed Services including Internet, IPVPN/MPLS, Ethernet, routing, switching, firewall, VPN, SD-WAN and managed CPE.
• Analyse service performance issues such as packet loss, latency, jitter, throughput, routing and interface errors.
• Review device status, configurations, logs, sessions and network data to identify faults.
• Ensure effective handover of ongoing incidents, investigations and outstanding actions.

Incident & Technical Escalation

• Validate L1.5 escalations and ensure adequate troubleshooting and technical evidence are provided.
• Identify the probable fault domain and determine the appropriate technical action or resolver group.
• Coordinate with Network Engineering, FSO, carriers and OEM/vendors for specialist or onsite support.
• Remain technically engaged throughout escalated incidents to support fault isolation and service restoration.
• Provide advanced technical support during Major Incidents, including recovery and restoration activities.

Managed Services Support

• Provide advanced remote troubleshooting for Managed Firewall, SD-WAN and managed CPE services.
• Troubleshoot device health, interfaces, routing, firewall policies, NAT, VPN, sessions, HA, SD-WAN paths and failover.
• Perform approved recovery actions within L2 scope and change controls.
• Provide clear technical findings and instructions for onsite intervention.
• Engage OEM technical support for complex product, software and firmware issues.

Requirements

• Bachelor’s Degree/Diploma in Telecommunications, Information Technology, Computer Engineering, Network Engineering, or a related discipline.
• Minimum 7 years of hands-on experience in network operations, technical support, service assurance or Managed Services environments.
• Strong hands-on knowledge of TCP/IP, routing, switching, VLAN, BGP, MPLS/IPVPN, Ethernet and enterprise Internet services.
• Strong technical knowledge of Managed Firewall, SD-WAN, VPN, NAT, HA and managed CPE, preferably with Fortinet technologies.
• Proven ability to independently troubleshoot complex packet loss, latency, throughput, routing, connectivity and application reachability issues.
• Strong experience in analysing device configurations, logs, routing tables, interface statistics, packet captures and network performance data.
• Experience troubleshooting complex incidents across multiple fault domains and working with Network Engineering, FSO, carriers and OEM/vendors through service restoration.
• Strong understanding of incident, problem and change management practices within a production environment.
• Ability to provide technical coaching and guidance to junior engineers and develop troubleshooting procedures and runbooks.
• Strong analytical, problem-solving and communication skills, with the ability to perform effectively during high-impact and Major Incidents.
• Willingness and ability to work assigned L2 shifts and maintain availability throughout the shift to support technical escalations and service-impacting incidents.

Apply Now

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalized processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fiber pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognized in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Network Design and Planning
  • Responsible for designing, developing, and coordinating the implementation of passive fiber optic networks
  • Develop detailed plans and optimal routes for fiber optic cable deployment including duct and manhole infrastructure

  Site Surveying and Feasibility

  • Conduct site surveys and feasibility studies to assess potential network routes, identify obstacles, and recommend the most economical solutions

  Documentation and Mapping

  • Create and maintain accurate, detailed documentation, schematics, and “as-built” drawings using Geographical Information Systems (GIS), AutoCAD, or similar software

  Cost Estimation and Budgeting

  • Forecast Capital Expenditures (CAPEX) and Operating Expenditures (OPEX), estimate project costs, and manage resources to ensure projects are completed within budget

  Collaboration and Coordination

  • Liaise and collaborate with internal engineering, design, and construction teams, as well as external stakeholders including government agencies, private developers, and contractors, to ensure smooth project execution

  Compliance and Standards

  • Ensure all network plans and installations comply with relevant industry standards, regulations, and safety requirements
  • Complete and submit all applications and documents as requested by building owners before approval is granted to start work

  Capacity Planning

  • Analyze current and future network performance data and subscriber demands to plan for network expansion and necessary upgrades, ensuring scalability and future-proofing of the infrastructure

  Problem Solving

  • Identify and troubleshoot issues that arise during the planning and installation phases, providing technical guidance to resolve complex problems

  Others

  • Provide standby support after office hours when needed
  • Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Diploma in Engineering, Telecommunication, Computer Science, or a related field
• At least 1-3 year of working experience in fiber optic network planning and design, and passive infrastructure operations (inside or outside plant operations)
• Good understanding of fiber optic engineering principles, passive optical network (PON) technologies, FTTx methodologies, and civil engineering
• Familiar with site acquisition and deployment of telco’s facilities, assets and resources
• Strong analytical, problem-solving, and critical-thinking abilities to design efficient and reliable network layouts
• Strong communication and interpersonal skills for effective project and stakeholder management and teamwork
• Ability to work independently and collaboratively with contractors, colleagues and building management team / developers
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
• Good communication skills, keen to learn and a team player
• Applicants with class 3 driving license will have an added advantage

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Project manage and lead a program for efficient site survey and deployment of SPTel’s dark fibre from MDF to the non-residential premises.
• Lead the patching and SFP installation activities end to end. Perform pre- and post-installation verification of patching and SFP works to ensure accurate system updates. And update any changes of the Single Line Diagram (SLD) to Planner.
• To conduct daily roll call meeting and weekly contractor meeting.
• Conduct monthly site inspections and infrastructure spot checks to ensure compliance with operational, safety, and quality standards. Review the SOP to drive towards operation improvement. Example: commercial building and substations with SPTEL’s infrastructure.
• Track and ensure 100% compliance to claim approving processes and WO/PO closure on time.
• Manage conflict resolution with regards to payment, access and installation.
• To track and report all operation activities (provisioning, patching, diversion, trouble ticket etc) using MS planner tool.
• Oversee the island wide diversion/new projects and schedule by in house contractors. Ensure agency’s application is prioritized with no delay.
• Review, verify, and approve contractor’s claim submission in accordance with project requirements and contractual obligations.
• Support service restoration and recovery efforts during major incidents, service disruptions, and network outages.
• Schedule standby and after-office-hours support, including handling trouble tickets and supporting pre- and post-diversion activities.
• Carry out any other ad hoc duties and responsibilities assigned by management from time to time.

Requirements

• Degree or Diploma in Telecommunications, Computer Engineering, Civil Engineering, or IT-related technical field.
• At least 3 years of hands-on experience in passive infrastructure operations, inside plant (ISP), or outside plant (OSP) environments.
• Strong working knowledge of outside plant infrastructure (telecom ducts, manholes, fiber splicing, and optical distribution setups) and fibre infrastructure such underground cable, in-building cable and various fibre topology.
• Familiar with site acquisition and deployment of in-building telco’s facilities and assets.
• Able to negotiate and work with clients and strong project management skills.
• Ability to handle project cost tracking, negotiate contractor claims, and manage conflict resolution smoothly.
• Strong in analysis of fibre test report include operating OTDR and power meter.
• Experience working in a Geographic Information System (GIS) environment will be advantageous. Ability to understand plant map.
• Strong analytical and problem-solving skills with the ability to assess operational issues and recommend effective solutions.
• Able to work independently as well as collaboratively with contractors, building management teams, and developers.
• Self-motivated, customer-focused, and capable of performing effectively in a fast-paced, high-pressure environment, particularly during emergency restoration of telecommunications services.
• Applicants with class 3 driving license will have an added advantage

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

The purpose of the role is to deliver SPTel services to its customers, with responsibility for the successful delivery of SPTel services within Ready for Service (RFS)date. This will include planning, monitoring, and managing the progress of delivery status until the service is successfully delivered and handover to customers.

Responsibilities

• Plan and facilitate resources (internally and externally) to meet the Ready for Service (RFS) date for each order
• Managing the delivery status and timely delivery of customer service
• Create detailed project organizational structure and responsibility matrix
• Forecast resource requirements for all aspects of the service delivery and assign appropriate tasks and responsibilities to the parties involved
• Liaise/Update customer on service delivery implementation status
• Raise ordering form/work orders to suppliers/contractors, including submission of documents to clear building access
• Participate in site survey where required
• Compile reports for management review
• Any other ad-hoc duties as assigned by superior from time to time

Requirements

• Degree or Diploma in Telecommunication, Computer Engineering, or IT related field
• 3 years of working experience in a telco or passive and active infrastructure environment is preferred. Fresh graduates are welcomed to apply.
• Passionate to work with multiple parties, including customers, contractors, and other service providers to ensure service is delivered according to committed datelines
• Strong technical knowledge of passive/active infrastructure and Data Centre operation
• Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc
• Familiar with site deployment of in-building telco’s facilities and assets
• Ability to work independently and collaboratively with contractors, colleagues, and Data Centre
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
• Good communication skills, keen to learn and a team player
• Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Project manage to ensure efficiency in site survey and implementing of SPTEL’s outside plant and fibre infra such that contractor can timely complete projects.
• Ensure all applications and documents were correctly submitted as requested by building owners before approval is granted for work commencement.
• Manage conflict resolution with regards to payment, access and installation.
• Oversee and manage the end to end in building deployment to ensure that the service delivery is completed within the stipulated service levels.
• To always support in service recovery in relation to Major infra incident.
• Provide standby support, after office hours, in trouble ticket issued by NOC and post diversion activities.
• Review and update As-Built drawings upon project completion.

Requirements

• Diploma in telecommunication, computer engineering or IT related field.
• At least 3 years of working experience in passive infrastructure operations (inside or outside plant operations).
• Strong technical knowledge of diversion work and dark fibre implementation.
• Familiar with site acquisition and deployment of in-building telco’s facilities and assets
• Equipped with good fibre troubleshooting skillset using power meter and OTDR.
• Able to negotiate and work with difficult clients and strong project management skills
• Ability to work independently and collaboratively with contractors, colleagues and building management team / developers.
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
• Good communication skills, keen to learn and a team player

Job Brief

About us

SPTel is a Business Class Digital Services provider that promises:

• Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
• Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
• True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
• Innovative services such as IoT-a-a-S and Edge Cloud computing

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

About Role

The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents. The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.

Responsibilities

• Perform 24×7 operations and surveillance support in the IOC environment.
• Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
• Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
• Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
• Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
• Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
• Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
• To push for service recovery within service SLA for all incidents.
• Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
• Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
• Be always contactable and perform Standby Duties on rostered days
• Perform Daily, Weekly, Monthly Reports.
• Any other ad-hoc duties as assigned by superior from time to time.

Requirements

• Diploma in Engineering or equivalent.
• Fresh graduates are welcomed to apply.
• Candidates with technical support experience in a NOC/SOC environment would have an advantage.
• An individual who is a great team player, with service mindset and delivers good customer experience.
• Good communications skill with pleasant personality
• Shift work is required for this position.
• Candidate must be prepared to perform standby duties.