Your Smart Choice to a Connected Future
Looking for a career in technology? At SPTel we believe in working smart and delivering a business class digital network to support Smart Nation initiatives.
We are the only end-to-end Software Defined Network provider with Network Functions Virtualisation technology in Singapore. We utilise Artificial Intelligence to enable self-healing of the network from disruptions and provide a clean pipe network for our customers. Coupled with our unique fibre pathways, ultra-low latency network and pervasive hubs for edge computing, SPTel is well placed to become a digital services provider of choice.
We think big and make bigger things happen
We work intelligently and constantly explore advanced software technology to assist in our business model and network management in this data-driven world.
Join our family now if you love to keep up with the world’s revolution, work intelligently in an engaging environment and be surrounded with fun, smart and motivated people who love challenges and staying ahead of the technology curve.
Alternatively, if there is no vacancy that suits you at the moment, you may deposit your resume through the form below for our future references. We are always keen to meet energetic and passionate talents who would like to join our team!
We will contact you if a position becomes available that matches your profile and interest. Meanwhile, please keep an eye on our Career page for the latest opportunities.
Why Join the SPTel Family
Passionate
We are passionate about being at the forefront of technological advancements
Collaborative
We emphasize collaboration and place a strong focus on teamwork toward collective success
Inclusive
We build a diverse and inclusive workforce to create a culture of belonging where everyone can bring and contribute to the Company’s goals as one
Be one of us. Now.
Join a dynamic team that is redefining business class digital services.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Responsible for achieving business and sales objective / targets
- Hunt for new business within the Carrier space
- Handle account management matters and be the point of contact for customers
- Build strategic account relationships (at all levels from Engineer to CEO) and develop new client relationships to achieve sales volume and profit goals
- Establish and grow strong pipelines for business opportunities
- Capture qualified opportunities in Salesforce.com and nurture the opportunity from lead to close
- Prepare proposals, and present solutions to customers
- Lead and work with various internal teams to formulate solutions and strategies to compete in a high competitive environment
- Work with cross functional teams to coordinate pre-sales, post-sales and support resources to drive successful closure and implementation for customers
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Degree/Diploma/ITE in Engineering or relevant disciplinary with experience in the telecommunications industry
- At least 2 years working experience in IT/Telecommunications sales
- Familiar with telecom services like Dark Fiber, Lease lines, Ethernet, MPLS, Colocation, Cloud, SDN, NFV, etc
- Strong command of English and able to engage stakeholders
- Proven track record in achieving sales targets
- Independent, Self-motivated and able to work under pressure
- Outgoing with good interpersonal, communication and presentation skills
- Decision-making, problem resolution and creative problem-solving skills
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
About Role:
This role has the core responsibility to sell SP Tel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meets the needs of the new enterprise clients’ requirements.
Responsibilities
- Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
- Understand customers” networking and communications requirements and provide high quality network design for customers” WAN networks.
- Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
- Conduct presentations on proposed solutions and new technologies to customers.
- Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
- Ensure quality documentation and updates for customers” network configurations and processes.
- Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
- Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
- Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
- Gather in depth hardware, applications and networks requirement to architect and design a suitable highly available, secure and scalable solutions to meet client requirement.
- Working with the Account Manager to accurately define client solutions and to help drive bids and sales
- Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
- Influence and gain approval of the proposed solution from client.
- Act as a trusted advisor for nominated client accounts.
- Develop deep technical knowledge of the products
- Coordinate internal/external resources to effectively pursue opportunities.
- Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements
- Participate in project handover, acting as the subject matter expert, brief project team on solutions construct, point of contact for any discrepancy is design gaps and escalation to Vendors for support.
- Domain knowledge to cover:
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- DWDM
- Metro-E, IPVPN, Internet, Cloud Connect
- IPLC, IEPL, IMPLS
- Edge Cloud, IOT
- Enterprise Wifi, wan appliances, network switches, load balancers
- Enterprise firewall, IPS, EDR,
- SDWan, SASE, ZTNA, SSE.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements:
- Degree/Diploma in Engineering, Computer Science or related discipline
- At least 4-7 years working experience in consultation or presales in the Telecommunications or IT Industry
- Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
- Strong command of English, with good interpersonal, communication and presentation skills
- Possess CCNA and preferable with network or/and ICT or/and security certifications.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
As part of our next leap of growth, we are currently searching for a Business Planning Analyst to support the Director of Business Operations, Strategy and Regulatory (part of the CEO Office) in Enterprise Business Planning, Strategy and Corporate Development.
The nature of this role gives candidates an enterprise level view of the business at large, exposure to senior management and opportunity to understand the end-to-end business value chain through cross-functional interactions.
To be successful in the role, the candidate must be comfortable working with numbers and familiar with Microsoft Excel. The role would also require good business writing skills and have displayed leadership potential in either professional, school or personal settings.
As the working environment is like a start-up, the candidate needs to thrive in a fast-paced, dynamic, and lean environment.
While some experience in the Telco / ICT industry is preferred, this role is open to aspiring fresh graduates with good degrees (1st class / 2nd upper class/ Dean’s List), who are looking for a good exposure to the ICT industry with a chance to rotate amongst the different functions, while having the drive and willingness to be coached / taught the ropes of the business.
About Role
SPTel is seeking a talented and competent Senior Executive to oversee and organize events that will make an impact to the target audience. Your role will include:
Responsibilities
- Own and lead event marketing – A dynamic strategy that involves promoting products, services, or brands through carefully planned and executed events. It goes beyond traditional marketing methods by creating immersive experiences, content that engage and captivate audiences.
- Plan, propose, project manage and deliver events/tradeshows/workshops that can help SPTel reach out to and engage with our target audiences.
- Own, lead, plan, project manage, operate and execute to deliver a successful outcome with good customer experience and survey result ( NPS score and Brand survey) for all internal and external customer onsite and online events, webinar, conferences, seminar, tradeshow and Demonstrations in Singapore and regional.
- Lead, curate and produce speech, content and customers engagement activities, presentations, demonstrations together with external vendors and partners, customers and key stakeholders from cross functional teams in SPTel, ST Engineering and Singapore Power Groups.
- Lead and own the customer experience for SPTel’s Innovation Hub/lab and InnoSuite and, customer networking, nurturing and retention events and Giftings.
- Responsible for sourcing for and negotiating with vendors and suppliers \
- Support for promotional activities for the event
- Preparing and managing project budgets
- Prepare post activity reports and analyze success/failure for future improvements
- Follow up on leads generated from events to achieve marketing ROMI targets
- Responsible in ensuring excellent customer experience at all events. e.g. survey, brand, CE and NPS scores.
- Any other ad-hoc duties as assigned by superior from time to time.
Role Requitements
- Bachelor’s degree in business, marketing, communications, or relevant field of study
- 5 years of experience in telco or IT industry is an advantage
- Good written and verbal communication skills
- Familiar with telecommunications, cyber security, IOT, cloud computing concepts & terminology is a plus
- Knowledge of KPIs and marketing techniques for event management
- Customer focus (sincerely wants to improve customer experience)
- Experience working in a fast-paced and highly cross-functional organization
- Independent and great team player with proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Responsible for achieving business and sales objective / targets
- Hunt for new business within the Enterprise, Government, Agencies, Statutory board & Education sectors
- Handle account management matters and be the point of contact for customers
- Build strategic account relationships at all levels and develop new client relationships to achieve sales volume and profit goals
- Establish and grow strong pipelines for business opportunities
- Capture qualified opportunities in Salesforce.com and nurture the opportunity from lead to close
- Prepare proposals, and present solutions to customers
- Participate in GeBiz tenders
- Lead and work with various internal teams to formulate solutions and strategies to compete in a high competitive environment
- Work with cross functional teams to coordinate pre-sales, post-sales and support resources to drive successful closure and implementation for customers
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Degree/Diploma in Engineering or relevant disciplinary with IT/Telecom sales experience.
- Familiar with telecom services like Dark Fiber, Lease lines, Ethernet, MPLS, Colocation, Cloud, SDN, NFV, IoT and etc.
- Familiar with GeBiz tender process
- Strong command of English and able to engage stakeholders
- Proven track record in achieving sales targets
- Independent, Self-motivated, energetic, resourceful, creative and able to work under pressure
- Outgoing with good interpersonal, communication and presentation skills
- Decision-making, problem resolution and creative problem-solving skills
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
The Service Manager serves as the single point of contact (SPOC) for designated customers, ensuring an exceptional end-to-end service experience throughout their journey with SPTEL. This role includes managing customer relationships, overseeing project delivery, fault resolution, and service improvement, while aligning customer needs with business opportunities. The Service Manager will take ownership of end-to-end service delivery for key customers, including NTUC Health, ST Engineering, and Singapore Power, ensuring their projects and services are delivered on time and within expectations.
Responsibilities
- Customer Relationship Management
- Serve as the primary contact for NTUC Health, ST Engineering, and Singapore Power, addressing all queries, including fault reports and change requests.
- Build and maintain strong, trust-based relationships with these key customers to foster loyalty and long-term partnerships.
- Act as a customer advocate within SPTEL, ensuring their needs are represented and prioritized.
- Conduct Quarterly Business Reviews (QBRs) to present service performance, including fault and change request reports, while gathering feedback to improve service delivery.
- Project Management
-
- Hold shared revenue target for projects related to NTUC Health, ST Engineering, and Singapore Power.
- Oversee end-to-end service delivery for projects related to NTUC Health, ST Engineering, and Singapore Power, from planning to execution.
- Clearly communicate deliverables, KPIs, milestone checks, and measurable outcomes to all stakeholders.
- Create a detailed project organizational structure and responsibility matrix to ensure clarity of roles.
- Develop comprehensive Project Plans, including:
- Scope of Work: Clearly defined deliverables and boundaries of the project.
- Schedule: Timelines, milestones, and key deadlines.
- Communication Plan: Channels, frequency, and methods for updates and stakeholder engagement.
- Quality Control Plan: Standards and processes to ensure project quality.
-
- Collaborate with internal teams (e.g., sales, product, engineering, and BizIT) to ensure seamless project implementation.
- Track project milestones, ensuring timelines and budgets are met without compromising quality.
- Identify risks and develop mitigation plans to address potential issues during project execution.
- Provide regular updates to customers on project progress and address any concerns proactively.
- Incident and Change Management
-
- Manage fault reports and coordinate internal teams to resolve issues promptly for key customers.
- Handle customer change requests, ensuring alignment with agreed SLAs and timely implementation.
- Compile and analyze monthly fault and change request reports, presenting insights and identifying trends.
- Service Improvement and Upselling
-
- Identify opportunities to enhance current service offerings for NTUC Health, ST Engineering, and Singapore Power, recommending solutions to address gaps or evolving customer needs.
- Collaborate with sales teams to identify and drive upselling opportunities based on customer feedback and operational requirements.
- Reporting and Documentation
-
- Maintain comprehensive records of customer interactions, project milestones, fault resolutions, and change requests.
- Provide actionable insights from customer feedback and project outcomes to drive continuous improvement.
Requirements
- Degree or Diploma in Telecommunication, Computer Engineering, or IT related field
- 3 – 5 years’ experience in project management, delivery or assurance support, preferably in telco infrastructure environment
- Passionate to work with multiple parties, including customers, contractors, and other service partners to ensure service is delivered according to committed datelines.
- Strong technical knowledge of network infrastructure and Data Centre operation
- Good understanding in networking, e.g. WAN/LAN, TCP/IP etc
- Familiar with site deployment of in-building telco’s facilities and assets is preferred.
- Ability to work independently and collaboratively with contractors, colleagues, and Data Centre
- Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of services.
- Good communication skills, keen to learn and a team player.
- Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred.
- Assist in other operational tasks as required.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
The purpose of the role is to deliver SPTel services to its customers, with responsibility for the successful delivery of SPTel services within Ready for Service (RFS)date. This will include planning, monitoring, and managing the progress of delivery status until the service is successfully delivered and handover to customers.
Responsibilities
- Plan and facilitate resources (internally and externally) to meet the Ready for Service (RFS) date for each order
- Managing the delivery status and timely delivery of customer service
- Create detailed project organizational structure and responsibility matrix
- Forecast resource requirements for all aspects of the service delivery and assign appropriate tasks and responsibilities to the parties involved
- Liaise/Update customer on service delivery implementation status
- Raise ordering form/work orders to suppliers/contractors, including submission of documents to clear building access
- Participate in site survey where required
- Compile reports for management review
- Any other ad-hoc duties as assigned by superior from time to time
Requirements
- Degree or Diploma in Telecommunication, Computer Engineering, or IT related field
- 3 years of working experience in a telco or passive and active infrastructure environment is preferred. Fresh graduates are welcomed to apply.
- Passionate to work with multiple parties, including customers, contractors, and other service providers to ensure service is delivered according to committed datelines
- Strong technical knowledge of passive/active infrastructure and Data Centre operation
- Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc
- Familiar with site deployment of in-building telco’s facilities and assets
- Ability to work independently and collaboratively with contractors, colleagues, and Data Centre
- Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
- Good communication skills, keen to learn and a team player
- Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Manage and monitor all FM related systems to ensure highest level of system availability
- Providing level 2 support and works with vendors to ensure timely resolution of incidents / issues
- Derive and maintain up to date technical documentation, work instructions and procedure
- Involved in project-based work for new implementation or improvement to existing system
- Supporting DCIM (Data Centre Infrastructure Management) system, to be able to maintain the collection of the data from various location for central monitoring at IoC.
- Support of CCTV system from all locations with linkage to central view at IoC
- Managing Smart Facility System.
- Access Control, i.e. card access, Facial recognition.
- Manage Electronic Key Management System
- Updating the Smart Facility Access list
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Degree in IT or related field with minimum 2 years of experience in network facilities management or Data Centre facility management
- Possess understanding of Facility management but without relevant experience but willingness to learn is welcome
- Skilled in physical security management and systems
- Strong problem-solving skills, critical thinking, excellent analytical ability
- Ability to communicate both verbally and in writing in a clear and concise manner.
- Work well under pressure with differing levels of people
- Ability to maintain confidential information and communications.
- Ability to plan and organize ones work in-order to meet target set
- Results focused and understands critically the needs of meeting customer SLA and KPI requirements.
- Fresh graduates are welcome to apply
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Project manage to ensure efficiency in site survey and implementing of SPTEL’s outside plant and fibre infra such that contractor can timely complete projects.
- Ensure all applications and documents were correctly submitted as requested by building owners before approval is granted for work commencement.
- Manage conflict resolution with regards to payment, access and installation.
- Oversee and manage the end to end in building deployment to ensure that the service delivery is completed within the stipulated service levels.
- To always support in service recovery in relation to Major infra incident.
- Provide standby support, after office hours, in trouble ticket issued by NOC and post diversion activities.
- Review and update As-Built drawings upon project completion.
Requirements
- Diploma in telecommunication, computer engineering or IT related field.
- At least 3 years of working experience in passive infrastructure operations (inside or outside plant operations).
- Strong technical knowledge of diversion work and dark fibre implementation.
- Familiar with site acquisition and deployment of in-building telco’s facilities and assets
- Equipped with good fibre troubleshooting skillset using power meter and OTDR.
- Able to negotiate and work with difficult clients and strong project management skills
- Ability to work independently and collaboratively with contractors, colleagues and building management team / developers.
- Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
- Good communication skills, keen to learn and a team player
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
About Role
The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents. The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
Responsibilities
- Perform 24×7 operations and surveillance support in the IOC environment.
- Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
- Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
- Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
- Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
- Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
- Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
- To push for service recovery within service SLA for all incidents.
- Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
- Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
- Be always contactable and perform Standby Duties on rostered days
- Perform Daily, Weekly, Monthly Reports.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Diploma in Engineering or equivalent.
- Fresh graduates are welcomed to apply.
- Candidates with technical support experience in a NOC/SOC environment would have an advantage.
- An individual who is a great team player, with service mindset and delivers good customer experience.
- Good communications skill with pleasant personality
- Shift work is required for this position.
- Candidate must be prepared to perform standby duties.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
You will join a dynamic and fast-paced environment and work with cross-functional teams to grow Managed Service business that deliver the company’s vision and strategy.
Your primary responsibility is to qualify, nurture, progress and land Managed Services opportunities/deals. You will have the exciting opportunity to help drive the growth and shape the future of Managed Services adoption across these customers encompassing Managed WAN, Managed LAN, Managed Security and Managed Cloud landscape. Additionally, you will be responsible to orchestrate to ensure best fit ICT solutions are positioned to our customers with an intention for them to accelerate adoption, in return achieving business value.
Responsibilities
- Pursue ICT opportunities and lead in the selling engagement, being able to address the commercial, architectural and operational benefits of the Managed Services solution.
- Understand customer’s businesses and identify influencers and decision makers within a customer organization and develops client-oriented engagement strategies
- Focus on identifying customer’s business challenges and developing strong value propositions to help customers meet their business objectives.
- Prepare and conduct high impact sales presentations and engaging effectively across all levels of the customer’s organization.
- Responsible for cold calling, prospecting, qualification of potential customers. Participate and drive RFPs and Bids.
- Responsible for the achievement of targets and objectives across nominated client(s).
- Develop pipeline and opportunities at the executive levels – working alongside the existing account management community.
- Work closely with product, presales and partners to develop a resilient, supportable and cost-effective ICT solutions in order to win proposals or bids/tenders.
- Take ownership of Sales Cycle, from pre-sales, POC, proposal, pricing, presentation and closure
- Work closely with Product to drive MS business by identifying new areas of growth and identifying partnerships opportunities with principal partners and hands and legs partners.
- Any other ad-hoc duties as assigned by superior from time to time
Requirements
- Possess Degree or higher (technology related preferred).
- Proven sales track record. Experience in technology sales with at least 4 years’ experience in Managed Services / ICT sales
- Possess high level understanding of ICT and Managed Services products and services.
- High level technical understanding with an ability to translate benefits to business outcomes/impact.
- Consultative and value-based selling skills.
- Excellent written/verbal communication skills with a proven ability to effectively communicate with customers
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
This role has the core responsibility to sell SP Tel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meets the needs of the new enterprise clients’ requirements.
Responsibilities1
- Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
- Understand customers” networking and communications requirements and provide high quality network design for customers” WAN networks.
- Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
- Conduct presentations on proposed solutions and new technologies to customers.
- Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
- Ensure quality documentation and updates for customers” network configurations and processes.
- Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
- Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
- Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
- Gather in depth hardware, applications and networks requirement to architect and design a suitable highly available, secure and scalable solutions to meet client requirement.
- Working with the Account Manager to accurately define client solutions and to help drive bids and sales
- Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
- Influence and gain approval of the proposed solution from client.
- Act as a trusted advisor for nominated client accounts.
- Develop deep technical knowledge of the products
- Coordinate internal/external resources to effectively pursue opportunities.
- Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements
- Participate in project handover, acting as the subject matter expert, brief project team on solutions construct, point of contact for any discrepancy is design gaps and escalation to Vendors for support.
- Domain knowledge to cover:
- DWDM
- Metro-E, IPVPN, Internet, Cloud Connect
- IPLC, IEPL, IMPLS
- Edge Cloud, IOT
- Enterprise Wifi, wan appliances, network switches, load balancers
- Enterprise firewall, IPS, EDR,
- SDWan, SASE, ZTNA, SSE.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Degree/Diploma in Engineering, Computer Science or related discipline
- At least 4-7 years working experience in consultation or presales in the Telecommunications or IT Industry
- Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
- Strong command of English, with good interpersonal, communication and presentation skills
- Possess CCNA and preferable with network or/and ICT or/and security certifications.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Job Brief
You will be responsible for designing and deploying Infrastructure network security solutions and Managed Security solutions for our enterprise customers. You will work with a team of security professionals and together, build up Corporate’s Cybersecurity practice. As a project owner, you must be responsible for all technical project deliverables and see your project through from start to finish.
This rewarding role will best suit someone with network experience and the ability to work closely with our engineers to deliver large scale network solutions.
Responsibilities
- Part of SPTel’s InfoSecurity Team to plan, design and build security defences to protect SPTel’s and our customers’ networks.
- Translate and Implement MSSP Solutions according to Product Specifications.
- Design and implement Cybersecurity Policies for SPTel and create Cybersecurity awareness.
- Be the subject matter expert during a cybersecurity incident.
- Support the Ops Centre and Tech Ops staffs in Cyber related investigation and trouble-shooting.
- Support and Maintain SPTel’s Cybersecurity assets
- Create Standard Operating Procedures (SOP) for cybersecurity product offerings.
- To build cybersecurity practice and capabilities in SPTel.
- Conduct Vulnerability and Risk Assessments of SPTel’s corporate and Telco network.
- Conduct vulnerability management on the SPTel’s assets
- Manage and support cybersecurity related projects and PoC
- Keep abreast of new cybersecurity threats
Requirements
- 3-6 years of experience in IT or Telecommunication Sectors.
- Minimum 2 years of experience in any Cybersecurity Domains.
- Tertiary qualification in Cybersecurity, Computer Science, IT / Engineering or equivalent.
- Professional Certifications such as CISSP, CCSP, CRISC, GCIH, GSEC, ISO 27001 Lead Auditor or equivalent will be an advantage.
- Candidates with Hands-on experience in security products or security domains (security monitoring, incident handling, vulnerability management and etc) will be an added advantage.
- Candidates with ISO 27001 implementation and internal auditing experiences will be an added advantage.
- Have a deep and strong knowledge of networking – switching, dynamic routing protocols, static and rule-based routing, etc. Certificate in any networking area is a plus.
- Have a deep and strong knowledge of encryption and tunnelling protocols (IPsec, SSL VPN, TLS, IKE, IKEv2, etc.)
- Strong understand application protocols in context of OSI network layers and technologies not limited to NGFW, WAF, Anti-DDOS, IPS, IDS and etc.
- Have good verbal communication skills (English) and able to translate technical terms into simple English
- Have experience creating design documents (HLD, LLD) diagrams, and presentations (PPT)
- Good analytical, problem and critical thinking skills
- Good oral and written communication skills
- Able to think out of the box
- Enjoy working with different stakeholders to achieve desire outcomes.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Manage the network through Network Management Systems and Controllers
- Monitor the network performance and carry out recovery of fault during network outage.
- Execute the operating model guided by the relevant process and implementation manuals.
- Derive processes and SOPs for implementation such as Method of Procedures (MOPs), High Level Design (HLD) and Low-Level Design (LLD) documents.
- Collaborate with Network Planning Engineering Team in formulating the designs and plans for network implementation.
- Hands on and in-charge of implementation for active network including L1, L2 and L3 network.
- Perform on-site and off-site testing and commissioning for network implementation and service recovery.
- Perform standby duties.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Diploma with 7-10 years of working experience or Degree in Engineering with 1-3 years of working experience
- Hands on technical and implementation experience
- Strong knowledge in IP (L2/L3) network. With at least 3-5 years’ experience in planning, implementation, or operation of IP network
- Knowledge and experience in Transmission network (DWDM, GPON)
- Knowledge and Experience in Infoblox and F5 load balancers (BIQ-IP, GTM, LTM)
- Knowledge in Software Define Network and Network Security is desirable
- CCNP or equivalent (CCIE or equivalent will be preferred.)
- Fresh graduates may also considered
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
You will be part of the Connectivity Product Team, supporting product management, pricing, marketing and contribute to the product roadmap in broadband & enterprise internet products and value-added services. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. You will work Sales & Marketing on market-related product activities, such as releases, industry events, competitive positioning. You will work with our sales team to ensure they have the right tools to succeed.
Responsibilities
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Create buy-in for the product vision both internally and with key external partners
- Develop and own the product business cases and deliverables
- Develop product pricing and positioning strategies
- Translate product strategy into detailed requirements and prototypes
- Scope and prioritize activities based on business and customer impact
- Manage product centric enabling systems e.g. product catalogue, CPQ module
- Industry eco-system – Technology, business and go-to-market partnerships. Solution and integration agreements, business development, mergers & acquisitions.
- Go-to-market – Define and drive go-to-market plans and programs for the product, product launches, release announcements.
- Market insights and strategy – Competitive, business models, pricing strategy, pricing models, competitive playbooks, sales playbooks.
- Customers – Sales team go-to-market, product launch activities, case studies, customer events, buying patterns, customer verticals, develop customer champions.
- Produce and present compelling presentations at various events to include: sales meetings, roadshows, and industry trade shows.
- Provide pricing support and analysis to win sales opportunities
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Diploma/Degree in Computer Science, Engineering or equivalent preferred
- 3~5 years of Product Management experience
- Aspiration to succeed in product management/ development
- Proven track record of managing all aspects of a successful project
- Take initiative to find opportunities, develop plans that inspire others, and ensure execution through measured results
- Innovation, attention to detail, and an eye for quality, along with the ability to grasp the customer mindset and transform customer challenges into value propositions is crucial.
- Ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Affinity in working effectively with cross-functional teams in a matrix organization
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
- Strong analytical, writing and presentation skills
- Excellent written and verbal communication skills
Job Brief
Our Investors
SPTel is a joint venture between ST Engineering and SP Group and since 2017, SPTel has embarked on a journey to transform the business from a passive infrastructure leasing company into an advance digital services provider. Since then, SPTel has launched several key services into the market such as Software Defined Network (SDN), IOTaaS, Edge Computing, Managed Services and Enterprise Mobility.
Responsibilities
- Work with architects to understand end-to-end architecture, and individual application architecture
- Work with business analysts to understand business requirements
- Produce technical design document for assigned modules, and develop according to specification
- Follow good coding practice to produce clean, readable, testable, and secure code
- Provide L3 support for production
- Senior developers are expected to participate in architecture/framework discussion, improve development process, and conduct code review.
Requirements
- Extensive experience with Java/Spring Framework, for backend/microservice development
- Good knowledge of RDBMS, SQL, and Spring Data JPA; experience with NoSQL/distributed caching solutions preferred
- Experience with container technologies – docker/docker swarm, Kubernetes
- Experience with API gateway
- Familiarity with microservice based application architecture
- Some functional knowledge of telco BSS highly preferred; experience with TMF SID/Open API a big plus
- Some frontend development experience preferred – JavaScript, Angular, ReactJS
- Minimum 2 years development experience
- Diploma/Degree
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