Your Smart Choice to a Connected Future
Looking for a career in technology? At SPTel we believe in working smart and delivering a business class digital network to support Smart Nation initiatives.
We are the only end-to-end Software Defined Network provider with Network Functions Virtualisation technology in Singapore. We utilise Artificial Intelligence to enable self-healing of the network from disruptions and provide a clean pipe network for our customers. Coupled with our unique fibre pathways, ultra-low latency network and pervasive hubs for edge computing, SPTel is well placed to become a digital services provider of choice.
We think big and make bigger things happen
We work intelligently and constantly explore advanced software technology to assist in our business model and network management in this data-driven world.
Join our family now if you love to keep up with the world’s revolution, work intelligently in an engaging environment and be surrounded with fun, smart and motivated people who love challenges and staying ahead of the technology curve.
Alternatively, if there is no vacancy that suits you at the moment, you may deposit your resume through the form below for our future references. We are always keen to meet energetic and passionate talents who would like to join our team!
We will contact you if a position becomes available that matches your profile and interest. Meanwhile, please keep an eye on our Career page for the latest opportunities.
Why Join the SPTel Family
Passionate
We are passionate about being at the forefront of technological advancements
Collaborative
We emphasize collaboration and place a strong focus on teamwork toward collective success
Inclusive
We build a diverse and inclusive workforce to create a culture of belonging where everyone can bring and contribute to the Company’s goals as one
Be one of us. Now.
Join a dynamic team that is redefining business class digital services.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
The Service Manager serves as the single point of contact (SPOC) for designated customers, ensuring an exceptional end-to-end service experience throughout their journey with SPTEL. This role includes managing customer relationships, overseeing project delivery, fault resolution, and service improvement, while aligning customer needs with business opportunities. The Service Manager will take ownership of end-to-end service delivery for key customers, including NTUC Health, ST Engineering, and Singapore Power, ensuring their projects and services are delivered on time and within expectations.
Responsibilities
- Customer Relationship Management
- Serve as the primary contact for NTUC Health, ST Engineering, and Singapore Power, addressing all queries, including fault reports and change requests.
- Build and maintain strong, trust-based relationships with these key customers to foster loyalty and long-term partnerships.
- Act as a customer advocate within SPTEL, ensuring their needs are represented and prioritized.
- Conduct Quarterly Business Reviews (QBRs) to present service performance, including fault and change request reports, while gathering feedback to improve service delivery.
- Project Management
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- Hold shared revenue target for projects related to NTUC Health, ST Engineering, and Singapore Power.
- Oversee end-to-end service delivery for projects related to NTUC Health, ST Engineering, and Singapore Power, from planning to execution.
- Clearly communicate deliverables, KPIs, milestone checks, and measurable outcomes to all stakeholders.
- Create a detailed project organizational structure and responsibility matrix to ensure clarity of roles.
- Develop comprehensive Project Plans, including:
- Scope of Work: Clearly defined deliverables and boundaries of the project.
- Schedule: Timelines, milestones, and key deadlines.
- Communication Plan: Channels, frequency, and methods for updates and stakeholder engagement.
- Quality Control Plan: Standards and processes to ensure project quality.
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- Collaborate with internal teams (e.g., sales, product, engineering, and BizIT) to ensure seamless project implementation.
- Track project milestones, ensuring timelines and budgets are met without compromising quality.
- Identify risks and develop mitigation plans to address potential issues during project execution.
- Provide regular updates to customers on project progress and address any concerns proactively.
- Incident and Change Management
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- Manage fault reports and coordinate internal teams to resolve issues promptly for key customers.
- Handle customer change requests, ensuring alignment with agreed SLAs and timely implementation.
- Compile and analyze monthly fault and change request reports, presenting insights and identifying trends.
- Service Improvement and Upselling
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- Identify opportunities to enhance current service offerings for NTUC Health, ST Engineering, and Singapore Power, recommending solutions to address gaps or evolving customer needs.
- Collaborate with sales teams to identify and drive upselling opportunities based on customer feedback and operational requirements.
- Reporting and Documentation
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- Maintain comprehensive records of customer interactions, project milestones, fault resolutions, and change requests.
- Provide actionable insights from customer feedback and project outcomes to drive continuous improvement.
Requirements
- Degree or Diploma in Telecommunication, Computer Engineering, or IT related field
- 3 – 5 years’ experience in project management, delivery or assurance support, preferably in telco infrastructure environment
- Passionate to work with multiple parties, including customers, contractors, and other service partners to ensure service is delivered according to committed datelines.
- Strong technical knowledge of network infrastructure and Data Centre operation
- Good understanding in networking, e.g. WAN/LAN, TCP/IP etc
- Familiar with site deployment of in-building telco’s facilities and assets is preferred.
- Ability to work independently and collaboratively with contractors, colleagues, and Data Centre
- Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of services.
- Good communication skills, keen to learn and a team player.
- Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred.
- Assist in other operational tasks as required.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
The purpose of the role is to deliver SPTel services to its customers, with responsibility for the successful delivery of SPTel services within Ready for Service (RFS)date. This will include planning, monitoring, and managing the progress of delivery status until the service is successfully delivered and handover to customers.
Responsibilities
- Plan and facilitate resources (internally and externally) to meet the Ready for Service (RFS) date for each order
- Managing the delivery status and timely delivery of customer service
- Create detailed project organizational structure and responsibility matrix
- Forecast resource requirements for all aspects of the service delivery and assign appropriate tasks and responsibilities to the parties involved
- Liaise/Update customer on service delivery implementation status
- Raise ordering form/work orders to suppliers/contractors, including submission of documents to clear building access
- Participate in site survey where required
- Compile reports for management review
- Any other ad-hoc duties as assigned by superior from time to time
Requirements
- Degree or Diploma in Telecommunication, Computer Engineering, or IT related field
- 3 years of working experience in a telco or passive and active infrastructure environment is preferred. Fresh graduates are welcomed to apply.
- Passionate to work with multiple parties, including customers, contractors, and other service providers to ensure service is delivered according to committed datelines
- Strong technical knowledge of passive/active infrastructure and Data Centre operation
- Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc
- Familiar with site deployment of in-building telco’s facilities and assets
- Ability to work independently and collaboratively with contractors, colleagues, and Data Centre
- Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
- Good communication skills, keen to learn and a team player
- Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Manage and monitor all FM related systems to ensure highest level of system availability
- Providing level 2 support and works with vendors to ensure timely resolution of incidents / issues
- Derive and maintain up to date technical documentation, work instructions and procedure
- Involved in project-based work for new implementation or improvement to existing system
- Supporting DCIM (Data Centre Infrastructure Management) system, to be able to maintain the collection of the data from various location for central monitoring at IoC.
- Support of CCTV system from all locations with linkage to central view at IoC
- Managing Smart Facility System.
- Access Control, i.e. card access, Facial recognition.
- Manage Electronic Key Management System
- Updating the Smart Facility Access list
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Degree in IT or related field with minimum 2 years of experience in network facilities management or Data Centre facility management
- Possess understanding of Facility management but without relevant experience but willingness to learn is welcome
- Skilled in physical security management and systems
- Strong problem-solving skills, critical thinking, excellent analytical ability
- Ability to communicate both verbally and in writing in a clear and concise manner.
- Work well under pressure with differing levels of people
- Ability to maintain confidential information and communications.
- Ability to plan and organize ones work in-order to meet target set
- Results focused and understands critically the needs of meeting customer SLA and KPI requirements.
- Fresh graduates are welcome to apply
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Project manage to ensure efficiency in site survey and implementing of SPTEL’s outside plant and fibre infra such that contractor can timely complete projects.
- Ensure all applications and documents were correctly submitted as requested by building owners before approval is granted for work commencement.
- Manage conflict resolution with regards to payment, access and installation.
- Oversee and manage the end to end in building deployment to ensure that the service delivery is completed within the stipulated service levels.
- To always support in service recovery in relation to Major infra incident.
- Provide standby support, after office hours, in trouble ticket issued by NOC and post diversion activities.
- Review and update As-Built drawings upon project completion.
Requirements
- Diploma in telecommunication, computer engineering or IT related field.
- At least 3 years of working experience in passive infrastructure operations (inside or outside plant operations).
- Strong technical knowledge of diversion work and dark fibre implementation.
- Familiar with site acquisition and deployment of in-building telco’s facilities and assets
- Equipped with good fibre troubleshooting skillset using power meter and OTDR.
- Able to negotiate and work with difficult clients and strong project management skills
- Ability to work independently and collaboratively with contractors, colleagues and building management team / developers.
- Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
- Good communication skills, keen to learn and a team player
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
About Role
The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents. The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
Responsibilities
- Perform 24×7 operations and surveillance support in the IOC environment.
- Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
- Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
- Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
- Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
- Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
- Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
- To push for service recovery within service SLA for all incidents.
- Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
- Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
- Be always contactable and perform Standby Duties on rostered days
- Perform Daily, Weekly, Monthly Reports.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Diploma in Engineering or equivalent.
- Fresh graduates are welcomed to apply.
- Candidates with technical support experience in a NOC/SOC environment would have an advantage.
- An individual who is a great team player, with service mindset and delivers good customer experience.
- Good communications skill with pleasant personality
- Shift work is required for this position.
- Candidate must be prepared to perform standby duties.
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