Your Smart Choice to a Connected Future
Looking for a career in technology? At SPTel we believe in working smart and delivering a business class digital network to support Smart Nation initiatives.
We are the only end-to-end Software Defined Network provider with Network Functions Virtualisation technology in Singapore. We utilise Artificial Intelligence to enable self-healing of the network from disruptions and provide a clean pipe network for our customers. Coupled with our unique fibre pathways, ultra-low latency network and pervasive hubs for edge computing, SPTel is well placed to become a digital services provider of choice.
We think big and make bigger things happen
We work intelligently and constantly explore advanced software technology to assist in our business model and network management in this data-driven world.
Join our family now if you love to keep up with the world’s revolution, work intelligently in an engaging environment and be surrounded with fun, smart and motivated people who love challenges and staying ahead of the technology curve.
Alternatively, if there is no vacancy that suits you at the moment, you may deposit your resume through the form below for our future references. We are always keen to meet energetic and passionate talents who would like to join our team!
We will contact you if a position becomes available that matches your profile and interest. Meanwhile, please keep an eye on our Career page for the latest opportunities.
Why Join the SPTel Family
Passionate
We are passionate about being at the forefront of technological advancements
Collaborative
We emphasize collaboration and place a strong focus on teamwork toward collective success
Inclusive
We build a diverse and inclusive workforce to create a culture of belonging where everyone can bring and contribute to the Company’s goals as one
Be one of us. Now.
Join a dynamic team that is redefining business class digital services.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
About Role
The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents.
The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
Responsibilities
- Perform 24×7 operations and surveillance support in the IOC environment.
- Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
- Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
- Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
- Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
- Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
- Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
- To push for service recovery within service SLA for all incidents.
- Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
- Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
- Be always contactable and perform Standby Duties on rostered days
- Perform Daily, Weekly, Monthly Reports.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Diploma in Engineering or equivalent.
- Fresh graduates are welcomed to apply.
- Candidates with technical support experience in a NOC/SOC environment would have an advantage.
- An individual who is a great team player, with service mindset and delivers good customer experience.
- Good communications skill with pleasant personality
- Shift work is required for this position.
- Candidate must be prepared to perform standby duties.
Job Brief
Our Investors
SPTel is a joint venture between ST Engineering and SP Group and since 2017, SPTel has embarked on a journey to transform the business from a passive infrastructure leasing company into an advance digital services provider. Since then, SPTel has launched several key services into the market such as Software Defined Network (SDN), IOTaaS, Edge Computing, Managed Services and Enterprise Mobility.
Responsibilities
Process Improvements & Digital Strategy
- Constantly review and work on reducing operating cost through higher productivity, the use of digital tools and streamlining of resources and processes.
- Identify area of improvements through audits, gap analysis and incident post-mortem exercises.
- Ideate and provide digitalization solutions to optimize and automate the operational processes and procedure where possible to enable agility and scalability for growth.
Develop and Maintain Framework & Processes
- To develop the framework, process and SOP for network operation, service delivery and service assurance for all services offered to achieve better efficiency, effectiveness and economical value.
- To define the process, policy and the guidelines for network operation that cover network facilities, fiber infrastructure planning and installation, service provisioning, service assurance, NOC and SOC.
- To define the process and procedure for service provisioning and delivery in meeting the agreed service level agreement for existing and new products/services. Provisioning and delivery services include circuit design and planning, project management, data centers/MDF/in-building work execution, field engineering dispatches and hand-over of the services offered by company to customers.
- To define the operations and maintenance (O&M) process and procedure for existing systems and products/services to achieve better respond time and shorter time for fault isolation, restoration and rectification.
- To define the process and procedure for all network changes via the Network Change Request process minimizing disturbance to customers or cutting down unnecessary network changes, which could increase possibility of service interruption.
- To keep track of the processes and SOP developed in a centralized knowledge database.
Operational Performance Monitoring
- To work with stakeholders to produce reports on service delivery and service assurance performance for management information and analysis as well as for reporting to any relevant parties including customers and governing authorities.
- Conduct regular Operations Self Audit and maintain regular Operations Excellence Dashboard to report on compliance and KPI/SLA performance.
- To assist in tracking Capital Expenditure (Capex) and Operating Expenditure (Opex) and running of cadence required by Heads of Operations.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Degree in Engineering or Telecommunication or related discipline.
- Candidate must have a minimum of 5 years’ experiences in telecommunications sector with strong technical knowledge, especially on fixed network.
- Experience developing operational processes and standard operation procedures especially in the telecom sector.
- Experience in network provisioning processes, network fault and performance management.
- Experience in programming, application development and database management will be preferred.
- Knowledge in BSS/OSS system especially in the telecom sector.
- Knowledge in digitalisation tools such as Office 365 productivity tools and Microsoft Power Platforms (Power Apps, Power Automate, Power BI).
- Candidate must have strong capabilities with documentations and eyes for details.
- Candidate should have knowledge in industrial best practices in the telecom sector.
- Candidate should have a sociable personality and good collaborative traits to work with the stakeholders.
Leave us your Resume
Get ready for a fulfilling journey with us.
