Your Smart Choice to a Connected Future
Looking for a career in technology? At SPTel we believe in working smart and delivering a business class digital network to support Smart Nation initiatives.
We are the only end-to-end Software Defined Network provider with Network Functions Virtualisation technology in Singapore. We utilise Artificial Intelligence to enable self-healing of the network from disruptions and provide a clean pipe network for our customers. Coupled with our unique fibre pathways, ultra-low latency network and pervasive hubs for edge computing, SPTel is well placed to become a digital services provider of choice.
We think big and make bigger things happen
We work intelligently and constantly explore advanced software technology to assist in our business model and network management in this data-driven world.
Join our family now if you love to keep up with the world’s revolution, work intelligently in an engaging environment and be surrounded with fun, smart and motivated people who love challenges and staying ahead of the technology curve.
Alternatively, if there is no vacancy that suits you at the moment, you may deposit your resume through the form below for our future references. We are always keen to meet energetic and passionate talents who would like to join our team!
We will contact you if a position becomes available that matches your profile and interest. Meanwhile, please keep an eye on our Career page for the latest opportunities.
Why Join the SPTel Family
Passionate
We are passionate about being at the forefront of technological advancements
Collaborative
We emphasize collaboration and place a strong focus on teamwork toward collective success
Inclusive
We build a diverse and inclusive workforce to create a culture of belonging where everyone can bring and contribute to the Company’s goals as one
Be one of us. Now.
Join a dynamic team that is redefining business class digital services.
Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
About Role
The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents.
The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
Responsibilities
- Perform 24×7 operations and surveillance support in the IOC environment.
- Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
- Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
- Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
- Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
- Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
- Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
- To push for service recovery within service SLA for all incidents.
- Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
- Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
- Be always contactable and perform Standby Duties on rostered days
- Perform Daily, Weekly, Monthly Reports.
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Diploma in Engineering or equivalent.
- Fresh graduates are welcomed to apply.
- Candidates with technical support experience in a NOC/SOC environment would have an advantage.
- An individual who is a great team player, with service mindset and delivers good customer experience.
- Good communications skill with pleasant personality
- Shift work is required for this position.
- Candidate must be prepared to perform standby duties.
Job Brief
Our Investors
SPTel is a joint venture between ST Engineering and SP Group and since 2017, SPTel has embarked on a journey to transform the business from a passive infrastructure leasing company into an advance digital services provider. Since then, SPTel has launched several key services into the market such as Software Defined Network (SDN), IOTaaS, Edge Computing, Managed Services and Enterprise Mobility.
Responsibilities
- End-to-end project management for all diversion and new provisioning works
- Attend of site surveys together with contractors, clients & developers
- Planning & execution of all necessary civil and fibre works
- Project managing contractors and ensure timely completion of projects
- Manage project budget & verification of claim submission
- Update As-Built / project completion reports in GIS
- Manage conflict resolution with regards to payment, access and installation
- Lead and manage maintenance projects and ensure timely recovery of services
- Provide standby support after office hours when needed
- Any other ad-hoc duties as assigned by superior from time to time.
Requirements
- Diploma in telecommunication, computer engineering or IT related field
- At least 1 years of working experience in passive infrastructure operations (inside or outside plant operations)
- Strong technical knowledge of outside plant infrastructure which include civil pipe works and fibre optic cable works
- Able to negotiate and work with difficult clients and strong project management skills
- Ability to work independently and collaboratively with contractors, colleagues and building management team / developers
- Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
- Good communication skills, keen to learn and a team player
- Applicants with class 3 driving license will have an added advantage
Leave us your Resume
Get ready for a fulfilling journey with us.
