Outsourced IT management in Singapore is a rapidly-growing industry that’s valued by many businesses for its ability to optimise their operational efficiency and sharpen focus on core business functions. The decision to outsource IT services is driven by several reasons that provide strategic benefits for organisations. For the majority of businesses, the outsourcing model is simply a more compelling alternative to extensive IT management.

This article delves into the top five reasons companies are choosing to outsource IT services, and how these benefits can help them meet business outcomes and gain the competitive advantage.

Enhanced Network Performance and Cost Efficiency

Not all businesses can support in-house IT teams and infrastructure. Outsourcing IT support can give your business access to support and expertise, allowing you to setup a high-performing network quickly. It’s also easier and more cost efficient to engage a managed services provider rather than to invest in maintaining and managing on-premise equipment.

Comprehensive Service Coverage

Outsourcing IT support enables organisations to access a wide spectrum of services and fulfill multiple needs at once. They’re given access to a pre-existing IT support framework, allowing them to tailor services to their operational demands. This makes outsourced IT more scalable and varied than on-premise or in-house IT infrastructure.

SPTel’s Managed Service suite is able to provide a one-stop solution for IT management. We’re able to provide expert advice and support, helping you choose the right hardware and finding the perfect fit for your requirements. Working with us ensures that you have access to a one-stop-shop for smooth operations and easy infrastructure management. Organisations can focus on their core business functions, knowing that their IT support is thoroughly covered by our specialists.

This convenience can greatly cut down on setup time and ensure that your IT needs are fully met.

Operational and Maintenance Support

When outsourcing your IT, consistent support and maintenance is vital to keep operations running smoothly. Support providers typically handle the various security measures and upkeep of equipment, allowing for uninterrupted business activities. Having a reliable helpdesk service is a cornerstone of outsourced IT support.

Through the use of a world class Security Operations Centre (SOC) managed by ST Engineering, SPTel provides 24/7 Integrated Operations (IOC) Helpdesk support to take care of your network and security needs. This operations centre allows us to provide incident detection, network reviews, proactive monitoring, lifecycle management, and other services that are vital to constant operations. This security support creates secure networks and safeguards operations from cyber-threats.

Businesses gain the advantage of an expert team of cyber threat professionals who are dedicated to managing and mitigating risks associated with cyber security. This team offers the expertise and real-time response capabilities necessary to address potential threats swiftly, ensuring that your business’s digital assets remain secure.

Expert Planning and Design Services

Professional IT support firms typically offer a suite of services that encompass on-site surveys, comprehensive network planning, and security assessments. These services are essential for businesses looking to obtain secure and well-optimised IT infrastructure that can suit their unique requirements. It can be useful to have an IT consultant to evaluate the precise needs of an organisation, so that robust and scalable network configurations can be acquired.

SPTel’s Managed Network Services allow you to consult our certified professionals, who can help your business create an IT strategy that not only meets your needs, but also anticipates your unique network demands. Our teams can carry out on-premise site surveys, ensuring that every aspect of your physical environment is considered while carrying out network design. We can provide spectrum analysis, structural cabling design, and other services that maximise network performance.

Simplifying IT Management

By embracing outsourced IT support, organisations can enjoy simplified IT management. Dealing with multiple vendors for various services can be complex, costly and time-consuming. By consolidating services under one provider, businesses can reduce the intricacies of managing physical infrastructure and communicating with vendors.

By partnering with SPTel, you’ll gain the benefit of hassle free IT management with a front-end customer portal and virtualised provisioning of services. You will have greater visibility over your subscribed services via a customer portal to check on billing status, subscription details and more. Additional services such as increased bandwidth and DDoS attack mitigation can be provisioned on-demand to help you quickly scale up your services as needed.

SPTel’s virtualised cyber security solutions such as Managed Firewall also help to simplify deployment, especially for multi-sites, by eliminating the need for physical hardware on premise. The service is delivered using a best-of-breed perimeter protection platform hosted within SPTel’s Software Defined Network and leveraging an Integrated Operations Centre (IOC) to provide on-time incident detection, notification, recommendations, and reports to customers. Users can benefit from peace of mind that their network is secure, without having to maintain on-premise equipment.

Simplifying of IT management extends to WiFi deployment as well. A managed wireless LAN solution enables organisations to offload IT teams from the complexities of network administration and maintenance for both their Corporate Wifi and Guest Wifi, to focus on strategic initiatives and core business functions. With SPTel as the service provider for your managed wireless LAN solution, you can be assured of full end-to-end management, simplifying your processes and improving efficiency. You can also gain greater insights of your WiFi network performance and location analytics through an initiative dashboard.

Optimise Your IT Infrastructure with Expert Outsourcing Services

By working with a third-party outsourcing team, businesses can reap tangible benefits and achieve cost efficiency while maintaining focus on their core functions. Partnering with a Managed Services provider like SPTel not only allows you to streamline your IT operations, but also lets you harness the power of cutting-edge technology tailored to your unique needs.

We offer multifaceted advantages through our suite of outsourced services. Companies can gain access to Managed Network solutions that can help reduce the hassle of maintaining and managing your own equipment or our Managed Security Services that help defend against threats.

To find out more, contact us today to make an enquiry about the services you require.