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Job Brief
Our Investors
ST Engineering is a MNC with a global network of subsidiaries and associated companies that spans Asia, Europe, the Middle East and the U.S. They own a controlling stake in SPTel, a joint venture with SP Group, and are looking to accelerate the expansion of this strategic asset.
About us
SPTel is a Business Class Digital Services provider that promises:
- Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security
- Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default
- True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos
- Innovative services such as IoT-a-a-S and Edge Cloud computing
We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and have doubled our customer base annually in the last 3 years. We were also featured in the CNA documentary “Home-Grown with a Digital Edge”.
These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.
Responsibilities
- Support in developing Processes, SOPs and Guidelines for Service Delivery
- Support in the development of system requirements on Field and Workforce Management
- Support in getting Sales Orders to Work Orders for delivery of services
- Support in developing End to End diagrams of passive network services
- Ensure services are delivered timely to customers
- Provide support in generating dashboards of Orders and Workforce for management view
- Trouble Ticket Management with timely report of incident event
- Passive infrastructure network planning
- GIS Management and database tracking
Requirements
- Diploma in telecommunication, computer engineering or IT related field
- At least 3 years working experience in passive and active network provisionig
- Possesses good technical knowledge in Transmission and IP network
- Possesses good technical knowledge in Provisioning and Field Delivery
- Strong knowledge of services requirements in connectivity
- Experience in site deployment of in-building telco’s facilities and assets
- Experience in Datacenter operations
- Experience in ensuring database integrity and upkeep
- Ability to drive for delivery in time with excellent quality
- Independent, self-driven and highly customer focused
- ITILv3 trained
- Good communication skills, keen to learn and a team player
- Strong database management skills, with good knowledge in MS Excel
